Craft moments that matter by understanding what truly resonates with your guests and employees.
Home in on comfort, deliver value, and create a journey of experiences that enhances loyalty with our powerful platform. Unlock nuanced insights, use segmentation reports to identify correlation, and double down on your important strengths to create unmatched hospitality experiences.
Understand what your guests really want and create experiences that exceed expectations with a powerful platform designed to capture and decode feedback at every touchpoint.
Seek actionable feedback
Take action
Monitor touchpoints
Stay assured with Sogolytics as we deliver solutions that do more.
Capture valuable feedback at precisely the right moment by establishing a strong presence on multiple platforms.
Need help? Our support team is on call 24x7 to ensure you make the most of Sogolytics.
Effortlessly collaborate across various platforms and enhance your digital network with robust integrations, allowing you to work more efficiently.
Gain valuable insights effortlessly and quickly to empower impactful decision-making with our intuitive software solution.
Craft experiences your guests value by ensuring experiences both your customers and employees love.
With SogoCore, you can create forms, polls, and even assessments to audit practices and capture critical feedback. If you are looking for a more comprehensive and focused solution, SogoCX empowers you to home in on client concerns and experiences so that you can deliver value every step of the way, while SogoEX gives you essential insights into employee engagement and customers. To get fast, focused, and action ready reports from our expert researchers, we offer Managed Research featuring fully managed end-to-end insights so you can make data-backed changes with minimal effort and maximum impact.
Sometimes all it takes is asking the right questions. With Sogolytics, hear what your employees and customers are feeling to identify experience gaps and curate experiences that leave your customers wanting more.
Not sure what to ask? Our extensive survey template bank is at your disposal.
Select the survey that meets your needs to get the ball rolling. Next, you can choose to edit, add, or remove questions to better suit your purpose, select your audience, and you’re ready to get started!
Why is employee experience pertinent when it comes to hospitality?
Hospitality begins at home. How you treat your employees is often reflected in how they treat your guests. Happy employees are more likely to go the extra mile and ensure customer satisfaction and comfort, whereas unhappy or overworked employees tend to be curt.
Within the hospitality space, you need to take a look at how your employees are feeling before focusing all your energy on customer feedback.
Moreover, by gaining an insight into employee experience, you might even be able to drill down on experience gaps that might have their roots in employee disengagement. This will help you effectively address concerns without increasing churn.
How often do I need to seek guest feedback?
The simple answer? Often! However, sending out a feedback every minute will clearly lead to survey fatigue and irritation. So instead, set up survey-fatigue-busting features like Touch Rules and ensure that the surveys you send out are super short.
Ask for feedback after key interactions. For example, if you’re running a bed and breakfast, asking guests about their experience after check-in and check-out might shed some light on some of the key interactions they have with your staff.
How can Sogolytics help with my online reputation?
How are your customers feeling? When you are focused on hearing the voice of your customer, you will often hear what they think early on, giving you a little time to reach out and make up for a negative experience.
With Sogolytics, you can automate feedback surveys based on specific triggers or touchpoints, and be alerted to negative feedback. This gives you a chance to take rapid action and potentially turn an experience around. At the end of the day, happy customers can transform how the world views your brand, and so can unhappy customers. With Sogolytics, you can address concerns before they snowball into greater issues.
