Prioritize and make necessary improvements to enhance the overall customer experience for increased satisfaction and loyalty.
Spend less time collecting and more time growing
It isn’t enough to just collect feedback. Your clients expect you to understand them no matter when or how they interact with you - and that’s exactly where we support you!
Collect Omnichannel Feedback
Launch feedback collection with surveys and web forms to monitor the customer journey and understand how customer-facing activities lead toward or away from renewals.
Leverage Reporting and Dashboards
User-friendly reporting will save hours on highlighting areas of concern and success across the organization to create powerful customer experience strategy.
Manage Client Expectations at Scale
Enable customer-facing teams with the outreach, communication, and analytical tools to easily track client success so they can take immediate action when needed.
Support for Your Support Team
Sure, you’ve got a great support team, but so do we! At any point of your use of our platform, we are ready to help. Reach out for how-to tips, project design advice, and best practices.
Quick Integrations with Other Software
Our platform is designed to interact with many other software solutions so you can create a streamlined experience and keep the insights incoming and the follow-up flowing.
Include Employee Experience Data
We can help identify and eliminate internal friction with candid, anonymized employee feedback to increase productivity.
READY TO SEE IT ALL?
As customer experience experts, the team at The Center for Client Retention needed a powerful and flexible solution to meet their clients’ needs – and they were looking for outstanding customer support, too!
In Sogolytics, they found partners dedicated to their success. The versatility of the platform and the support of the team enabled TCFCR to quickly launch the right projects and uncover meaningful results – leading to wins for both TCFCR and their growing list of clients!
Get ready for your team to fall in love with the Sogolytics approach to customer experience! Built with contributions from expert market research professionals, our range of ready-to-use survey templates makes it easy to get started on your next project today.
Search our complete template library, pick the template you need, and customize as needed.
Take a holistic approach with additional Sogolytics experience management solutions.
Ironically, many technology companies face issues with data silos. Teams that work across multiple tools sometimes fail to see the full picture, causing gaps in understanding that can have a major impact on customer experience.
SogoCX, our complete customer experience solution, makes it easier to bring the data you need together. Simplify reporting, improve understanding, and boost CX with SogoCX!
