SURVEY TEMPLATE

Move-In Follow-Up Survey Template

New residents arrive with certain expectations, and it’s in your best interest to make sure they’re not disappointed. Find out as soon as possible if something’s not right so you can follow up, turning a short-term renter to a long-term resident.

CATEGORY
Real Estate
TIME TO COMPLETE
4 minutes (approx.)
NO. OF QUESTIONS
16
Make impressions that impress with nuanced feedback

You don’t need to be told that first impressions matter, but how long do first impressions last? From researching your community to touring the property, new residents have collected plenty of impressions before deciding to move in. Once contracts are signed and keys are handed over, the impressions still continue! Ensuring your residents have the best possible move-in experience requires plenty of preparation and follow-up.

Having paperwork in order, transferring keys, and making a clear path for belongings to be moved are all pieces you must have figured out well in advance of the actual occupation date, and learning from previous residents is the best way to make your plan. The Move-in Follow-up Survey asks new residents about the readiness of their apartment, the service provided, and any other elements of the experience you’d like to review.

While you’ll be able to follow up immediately on any issues or pending needs, you’ll also be able to use this data to improve your processes for future residents. Reaching out to residents early in their tenancy can create a great impression, too. Your new neighbors will be glad to know you care, and you’ll be starting a conversation that will hopefully lead to a long and happy relationship.

Benefits of Move-In Follow-Up Surveys
1.Understand the factors that contributed positively and negatively to resident impressions
2.Double-down on strengths by understanding the key drivers behind resident satisfaction - and increase future conversions
3.Identify expectations that may have otherwise gone unnoticed to create exceptional experiences
How to use this survey template?

Once you sign in to your Sogolytics account, simply select a template from the bank to get started. Edit, add, or remove questions as per your needs, and create the survey you need easily.

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FAQs

How does a survey template work?

A survey template is a professionally designed questionnaire designed to meet the specific goals of the identified project type. The structure, questions, and answers have been carefully developed to enable users to connect with the right audiences to achieve the appropriate purpose. This template is already built and waiting within the Sogolytics platform, saving time in both the generation of ideas and actual development of the survey. Survey templates also provide a source of inspiration for those uncertain where to begin or seeking guidance and new insights on existing projects.

Can I customize a survey template before I launch?

Yes! While a template provides a solid starting point, most users will choose to customize the survey template before launching. Customization may include adding or removing questions or answers, modifying text, and revisiting logic, pre-population, or other functionality. Visually, a template may also be customized to reflect the appropriate branding, such as a logo, colors, and styles.

How can I get this survey template?

If you don’t already have a Sogolytics account, click “Try This Template” below. You’ll receive a copy of the template in your inbox and you’ll also complete sign-up for a free Sogolytics account. When you log in to the account, the template will be ready and waiting for you to get started.

Where can I find survey templates in my Sogolytics account?

If you already have a Sogolytics account, you’ll find the Template Bank on the home screen when you log in. You’ll also see the option to start from a template every time you create a new project. Create a project on the home screen, from All Projects, or while you’re working on another project. Interested in just a few questions from a specific template? Add them to the Question Bank in your account and re-use them when and where they work best.

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