SURVEY TEMPLATE

Maintenance Follow-up Feedback Form Template

Once work is done, follow up with residents to ensure the job has been done well. You’ll know right away who needs additional help, and you’ll be able to pass along positive feedback to your team. Plus, use your data for continuous clean-up of your work!

CATEGORY
Real Estate
TIME TO COMPLETE
3 minutes (approx.)
NO. OF QUESTIONS
5
Ensure happy tenants, always

Everyone with a problem wants it to be solved both completely and immediately. This is especially true of maintenance issues in the home, since we all want to be able to relax and enjoy our free time without any nagging issues. Make it easy for residents to report issues with the Maintenance Request Form, and you’ll be saving lots of headaches.

Once a maintenance issue has been addressed, follow up to complete the cycle by sending a Maintenance Follow-up Feedback Form. As a resident, there’s nothing worse than being told that a case has been “closed”, while seeing no resolution to the original issue. How can the problem be solved if my ceiling is still leaking? It’s critical to ensure that the reported issue has been truly solved, and to collect feedback on both the quality of the work and of the service received.

Were maintenance staff courteous and respectful of the resident’s space and belongings? Have additional issues appeared since the fix? While following up on an issue may seem like an invitation for more work, keep in mind that plenty of the feedback will probably be good, too! With resident approval, feedback given in this form can be shared with the relevant staff, as well as utilized in testimonials on your website and in other marketing materials.

Benefits of Maintenance Follow-Up Feedback Form
1.Get feedback about how the maintenance went to better understand tenant concerns
2.Spot tenant satisfaction trends over time to take corrective actions early on
3.Identify correlations between maintenance requests and frequency to note concerning patterns early on
How to use this survey template?

Once you sign in to your Sogolytics account, simply select a template from the bank to get started. Edit, add, or remove questions as per your needs, and create the survey you need easily.

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FAQs

How does a survey template work?

A survey template is a professionally designed questionnaire designed to meet the specific goals of the identified project type. The structure, questions, and answers have been carefully developed to enable users to connect with the right audiences to achieve the appropriate purpose. This template is already built and waiting within the Sogolytics platform, saving time in both the generation of ideas and actual development of the survey. Survey templates also provide a source of inspiration for those uncertain where to begin or seeking guidance and new insights on existing projects.

Can I customize a survey template before I launch?

Yes! While a template provides a solid starting point, most users will choose to customize the survey template before launching. Customization may include adding or removing questions or answers, modifying text, and revisiting logic, pre-population, or other functionality. Visually, a template may also be customized to reflect the appropriate branding, such as a logo, colors, and styles.

How can I get this survey template?

If you don’t already have a Sogolytics account, click “Try This Template” below. You’ll receive a copy of the template in your inbox and you’ll also complete sign-up for a free Sogolytics account. When you log in to the account, the template will be ready and waiting for you to get started.

Where can I find survey templates in my Sogolytics account?

If you already have a Sogolytics account, you’ll find the Template Bank on the home screen when you log in. You’ll also see the option to start from a template every time you create a new project. Create a project on the home screen, from All Projects, or while you’re working on another project. Interested in just a few questions from a specific template? Add them to the Question Bank in your account and re-use them when and where they work best.

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