Patient Customer Service Feedback Survey Template

There’s no question: Patients are customers, too. Collecting data on the quality of service they receive can go a long way toward improving their experience, growing your brand, and decreasing your chances of being blasted across social media for a negative issue that got out of hand. You need healthcare feedback survey examples based on proven methodology to assist in experience management, and we’re here to help.

Our Patient Customer Service Feedback Survey gives you the data you need to make a difference. Collect feedback on overall satisfaction, speed of service, and the pleasantness and knowledge of staff. Further, the survey asks patients about their loyalty and likelihood of recommending the practice or provider to friends and family. When the results are all good, that’s great news!

Here's how it works:1.Integration made easy: View responses from your customer service feedback survey questions in your Sogolytics account and push to other data tracking systems you already use.2.Capture nuanced insights: Leverage the power of both our advanced survey questions and analytics to learn more about overall satisfaction, service speed, and staff expertise. 3.Drive continuous improvement: Use the data you collect to identify areas for enhancement, implement targeted initiatives, and drive a culture of continuous development in patient care.

In most cases, it’s easy to identify areas for improvement, especially when diving into reports by location, procedure, or demographic details that matter most to your analysis. While you’re treating your patients, be sure you’re serving your customers well, too. The health of your practice depends on doing right by everyone involved, and diagnosing any issues early can put you on the fast track to a speedy recovery.