SURVEY TEMPLATE

HCAHPS Survey Template

An industry-standard measure, this tool provides a solid basis for collecting patient feedback on hospital experiences. With this HCAHPS survey sample, you’ll gain the feedback you need to diagnose issues that impact patients at any of the numerous stages of their patient journey.

CATEGORY
Healthcare
TIME TO COMPLETE
5 minutes (approx.)
NO. OF QUESTIONS
24
Enhance Patient Satisfaction with Holistic Feedback

Hospitals are right to focus on patients, but it’s also important to think of those patients not just as recipients of care but as customers. Their experiences turn into opinions, and these opinions can be broadcast anywhere at any time, affecting community impressions of the service you provide. As such, collecting feedback on patients’ experience can lead to improved service for present and future patients, as well as a positive reputation in the community.

The Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS, is an industry-standard tool that measures patients’ satisfaction with their experiences during a hospital stay. The care received from nurses and doctors, the general hospital environment, medicine and treatment provided, and post-hospital plans are addressed, as are overall rating and likelihood of recommending the hospital to others.

Among other elements, this HCAHPS survey sample includes demographic details to help with reporting requirements and trend analysis. With a comprehensive approach to evaluating the patient experience, all aspects of your hospital can be improved. After all, who knows the patient experience better than your very own customers?

Benefits of HCAHPS Surveys
1.Understand key concerns and correlate them to the various patient requirements during their stay
2.Identify patient experience blindspots and quickly address concerns to deliver exceptional patient experience
3.Ensure patients feel valued by proactively gathering and acting on feedback
4.Improve your market reputation by addressing concerns and improving patient satisfaction
How to use this survey template?

Once you sign in to your Sogolytics account, simply select a template from the bank to get started. Edit, add, or remove questions as per your needs, and create the survey you need easily.

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FAQs

How does a survey template work?

A survey template is a professionally designed questionnaire designed to meet the specific goals of the identified project type. The structure, questions, and answers have been carefully developed to enable users to connect with the right audiences to achieve the appropriate purpose. This template is already built and waiting within the Sogolytics platform, saving time in both the generation of ideas and actual development of the survey. Survey templates also provide a source of inspiration for those uncertain where to begin or seeking guidance and new insights on existing projects.

Can I customize a survey template before I launch?

Yes! While a template provides a solid starting point, most users will choose to customize the survey template before launching. Customization may include adding or removing questions or answers, modifying text, and revisiting logic, pre-population, or other functionality. Visually, a template may also be customized to reflect the appropriate branding, such as a logo, colors, and styles.

How can I get this survey template?

If you don’t already have a Sogolytics account, click “Try This Template” below. You’ll receive a copy of the template in your inbox and you’ll also complete sign-up for a free Sogolytics account. When you log in to the account, the template will be ready and waiting for you to get started.

Where can I find survey templates in my Sogolytics account?

If you already have a Sogolytics account, you’ll find the Template Bank on the home screen when you log in. You’ll also see the option to start from a template every time you create a new project. Create a project on the home screen, from All Projects, or while you’re working on another project. Interested in just a few questions from a specific template? Add them to the Question Bank in your account and re-use them when and where they work best.

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