SURVEY TEMPLATE

Bank Lost Customer Survey Template

It’s never easy to lose a customer. However, it is a great time to reach out to see why they left. Asking lost customers if they’d recommend your financial institution to others and why they left with the Bank Lost Customer survey will help you identify problem areas. You can then take steps to improve those areas and increase your retention rate.

CATEGORY
Financial Services
TIME TO COMPLETE
1 minutes (approx.)
NO. OF QUESTIONS
3
Understand the factors that impact customer loyalty

Learning the reasons why a customer leaves can be painful, but it’s unquestionably valuable. Actively collecting and leveraging feedback from lost customers is an important driver for continuous improvement.

If your bank is losing customers, a customer loss survey could help you change the tide and ensure customers remain. A customer loss survey collects and analyzes the data to identify common characteristics and sentiments of these customers. It also gives you a better understanding of the changes you must enact to win back these customers. The payoff comes when you successfully implement efforts for at-risk customers and win back desirable lost customers.

The Bank Lost Customer survey is designed specifically to enable you to identify why customers take their business elsewhere, what types of customers may be likely to discontinue doing business with you, and what issues you should focus on to prevent additional losses.

Benefits of Bank’s Lost Customer Surveys
1.Identify the key drivers that resulted in customer churn
2.Get an assessment of your net promoter score from leaving customers
3.Capture candid feedback and ensure you hear the voice of your customers, even ones that are leaving
How to use this survey template?

Once you sign in to your Sogolytics account, simply select a template from the bank to get started. Edit, add, or remove questions as per your needs, and create the survey you need easily.

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FAQs

How does a survey template work?

A survey template is a professionally designed questionnaire designed to meet the specific goals of the identified project type. The structure, questions, and answers have been carefully developed to enable users to connect with the right audiences to achieve the appropriate purpose. This template is already built and waiting within the Sogolytics platform, saving time in both the generation of ideas and actual development of the survey. Survey templates also provide a source of inspiration for those uncertain where to begin or seeking guidance and new insights on existing projects.

Can I customize a survey template before I launch?

Yes! While a template provides a solid starting point, most users will choose to customize the survey template before launching. Customization may include adding or removing questions or answers, modifying text, and revisiting logic, pre-population, or other functionality. Visually, a template may also be customized to reflect the appropriate branding, such as a logo, colors, and styles.

How can I get this survey template?

If you don’t already have a Sogolytics account, click “Try This Template” below. You’ll receive a copy of the template in your inbox and you’ll also complete sign-up for a free Sogolytics account. When you log in to the account, the template will be ready and waiting for you to get started.

Where can I find survey templates in my Sogolytics account?

If you already have a Sogolytics account, you’ll find the Template Bank on the home screen when you log in. You’ll also see the option to start from a template every time you create a new project. Create a project on the home screen, from All Projects, or while you’re working on another project. Interested in just a few questions from a specific template? Add them to the Question Bank in your account and re-use them when and where they work best.

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