SURVEY TEMPLATE

Help Desk Feedback Survey Template

Ensuring customers have an excellent shopping experience is the key to success for any retail store. The Retail Store Evaluation will help you view your store through the eyes of your customers. Learning their needs and shopping habits allows you to serve them better.

CATEGORY
Customer Surveys
TIME TO COMPLETE
2 minutes (approx.)
NO. OF QUESTIONS
13
Ensure customer centricity at every stage

Your help desk is the first point of contact for customers when they have requests or problems with their purchases. As technology takes a lead in organizations today, creating and maintaining a responsive, results-oriented help desk has become critical for ongoing productivity and success.

Some of the most damaging publicity a company can receive is from unhappy customers complaining about the quality of your customer support. It’s simply not enough to assume callers are satisfied with the service they receive, even if their issues are resolved. Determining timeliness and efficiency, professionalism of personnel, the quality of responses, and many other factors are equally as important.

The Help Desk Feedback Survey is customizable, making it the ideal tool for gathering the precise feedback needed for the continuous improvement of your company’s help desk. You can efficiently collect the information you need to improve communication and service, and deliver outstanding performance and customer satisfaction.

Benefits of Help Desk Feedback Surveys
1.Identify actionable insights into customer experiences
2.Ensure that your customers are feeling heard
3.Track improvement by viewing feedback trends over time
4.Better identify areas of concern to take action on aspects that matter
CATEGORIES/TAGS
Customer Surveys
How to use this survey template?

Once you sign in to your Sogolytics account, simply select a template from the bank to get started. Edit, add, or remove questions as per your needs, and create the survey you need easily.

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FAQs

How does a survey template work?

A survey template is a professionally designed questionnaire designed to meet the specific goals of the identified project type. The structure, questions, and answers have been carefully developed to enable users to connect with the right audiences to achieve the appropriate purpose. This template is already built and waiting within the Sogolytics platform, saving time in both the generation of ideas and actual development of the survey. Survey templates also provide a source of inspiration for those uncertain where to begin or seeking guidance and new insights on existing projects.

Can I customize a survey template before I launch?

Yes! While a template provides a solid starting point, most users will choose to customize the survey template before launching. Customization may include adding or removing questions or answers, modifying text, and revisiting logic, pre-population, or other functionality. Visually, a template may also be customized to reflect the appropriate branding, such as a logo, colors, and styles.

How can I get this survey template?

If you don’t already have a Sogolytics account, click “Try This Template” below. You’ll receive a copy of the template in your inbox and you’ll also complete sign-up for a free Sogolytics account. When you log in to the account, the template will be ready and waiting for you to get started.

Where can I find survey templates in my Sogolytics account?

If you already have a Sogolytics account, you’ll find the Template Bank on the home screen when you log in. You’ll also see the option to start from a template every time you create a new project. Create a project on the home screen, from All Projects, or while you’re working on another project. Interested in just a few questions from a specific template? Add them to the Question Bank in your account and re-use them when and where they work best.

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