SURVEY TEMPLATE

Customer Communication Check-In Survey Template

Along with the new normal, organizations everywhere are dealing with a continued sense of anxiety and confusion. During this time, it’s important for businesses to be there for their customers, adding value to every interaction and keeping them engaged.

Companies that take the concerns and circumstances of their customers into account when developing messaging and communication will grow engagement and build retention. Find out how your engagement strategies are working with our customer communication check-in survey template.

CATEGORY
COVID-19
TIME TO COMPLETE
1 minutes (approx.)
NO. OF QUESTIONS
3
Gain Insights that Inspire Better Customer Connections

1.Customizable Survey Template Is your communication on point? Is the frequency okay? Are you using the right channels? Ask your customers the questions that matter with our completely customizable customer communication survey template. Tailor the questions to reflect the specifics of your business, customize the colors and logo to match your brand, and more. 

2.Multi-Channel Distribution Increase your response rates by making it easy for customers to share feedback. Use multi-channel distribution to reach them wherever they are, or just embed the survey onto your website and begin gathering genuine insights about your communication strategies. More responses return more answers you can use to continue to evolve your current messaging.

3.Cutting Edge Analytics It’s not just about the answers, but about understanding what they mean. We use leading analytics to deep dive into responses to identify patterns, spot key drivers, and more.  Our customer communication survey template not only delivers answers, but helps you realign your priorities to implement changes that truly make a difference.

Benefits of Customer Communication Check-In Survey
1.Hear the voice of your customer
2.Tailor communication in a manner that best resonates with your target audience
3.Create a marketing strategy backed by data
4.Gain a deeper understanding of your customer persona
CATEGORIES/TAGS
COVID-19 Healthcare
How to use this survey template?

Once you sign in to your Sogolytics account, simply select a template from the bank to get started. Edit, add, or remove questions as per your needs, and create the survey you need easily.

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FAQs

How does a survey template work?

A survey template is a professionally designed questionnaire designed to meet the specific goals of the identified project type. The structure, questions, and answers have been carefully developed to enable users to connect with the right audiences to achieve the appropriate purpose. This template is already built and waiting within the Sogolytics platform, saving time in both the generation of ideas and actual development of the survey. Survey templates also provide a source of inspiration for those uncertain where to begin or seeking guidance and new insights on existing projects.

Can I customize a survey template before I launch?

Yes! While a template provides a solid starting point, most users will choose to customize the survey template before launching. Customization may include adding or removing questions or answers, modifying text, and revisiting logic, pre-population, or other functionality. Visually, a template may also be customized to reflect the appropriate branding, such as a logo, colors, and styles.

How can I get this survey template?

If you don’t already have a Sogolytics account, click “Try This Template” below. You’ll receive a copy of the template in your inbox and you’ll also complete sign-up for a free Sogolytics account. When you log in to the account, the template will be ready and waiting for you to get started.

Where can I find survey templates in my Sogolytics account?

If you already have a Sogolytics account, you’ll find the Template Bank on the home screen when you log in. You’ll also see the option to start from a template every time you create a new project. Create a project on the home screen, from All Projects, or while you’re working on another project. Interested in just a few questions from a specific template? Add them to the Question Bank in your account and re-use them when and where they work best.

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