Project Basics
  • Getting Started!
    • Building EX Surveys
      • EX Metrics
        • EX Dashboard
          • EX Dashboard Settings
            • Analyze your drivers
              • Good to know
                • Getting Started!
                  • Building CX Surveys
                  • CX Metrics
                    • CX Dashboard
                      • CX Dashboard Settings
                        • Analyze your drivers
                          • Good to know
                            • Getting Started!
                              • Assessment Question types
                                • Score and more
                                  • Quiz participation
                                    • Get Results
                                    Home Custom Dashboard Widgets Score Widget

                                    Score Widget

                                    Elevate your Custom Dashboards with our Score Widget, a powerful tool to precisely summarize project performance. With versatile scoring options based on ratings or metrics questions, gain a comprehensive overview and actionable insights for informed decision-making.

                                    Score Widget: Supported Question Types

                                    • CSAT
                                    • CES
                                    • Key Driver Analysis
                                    • Rating Scale
                                    • Rating Radio Grid
                                    • Rating Drop Down grid
                                    • Rating Scale grid
                                    • Rating Drop down

                                    Metadata Supported in Score Widgets

                                    • Time to complete the survey
                                    • Channel by which participant accessed the survey
                                    • Response rate for the survey
                                    • Participation trend over time

                                    Score Type

                                    • The score type is available in 3 different formats:
                                    • Overall Score, a cumulative value of selected questions
                                    • Question Scores, a graph of weighted scores of selected rating question
                                    • Grouped Question Scores, multiple graphs of rating question available in the project

                                    Score Widget Data Display

                                    The Score Widget supports Data Display in Graph and Table manner. The trend graph and statical formats in Data display will be introduced soon. You can also define the Metric type and configure the same under this element. The available Metric formats are as follows:

                                    • Percentage
                                    • Response Count
                                    • Weighted Score
                                    • Weighted Score as Percentage
                                    • Net Intent
                                    • Percent Favorable

                                    Advanced Settings

                                    You can also include incomplete responses by toggling on the same available under Advance settings.

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