Introduction to SogoConnect Dashboard

When first signing into SogoConnect, you’ll be brought to the Dialogues page. In the top left corner, below the logo, you’ll see a bar graph icon in between a four-square icon and an announcement icon. Click on the bar graph icon to be taken to the SoGoConnect Dashboard.

The Dashboard is a hub where you can see the broad strokes of how your organization is closing the loop.

On your Dialogue Overview, you’ll see your CX Score, how many customers had a positive experience, negative experience, the ages of your active Dialogues, Dialogues that are past due, and any unresolved critical Dialogues.

You’ll also see the Community Voice section, which has a word cloud which can show you the words most commonly used. Below the word cloud you’ll the overall top words or the top critical words displayed in progress bars.

On the Dashboard you also can get an overview of Dialogue Metrics: you can view how many Dialogues come from each customer type, dialogue type, entry point, and customer frequency.

You’ll also be able to see Dialogue Activity.

To the left of the SogoConnect Dashboard you’ll see the Overview column where you can filter what you want to see on the Dashboard. If you collapse the Overview section, you’ll be able to open Comparison tabs that can compare Users, Interest Area Categories, and Interest Area Topics.