Welcome Multilingual Feedback

If multiple languages are used by your customers and in your official communication, you will likely want your SoGoConnect account to reflect this diversity. Make it easy for all your customers to share feedback with you by activating multiple languages. While a translator can be very helpful in setting up your account to support multiple languages, you will also find the automatic translation feature useful once you’re up and running.

Supported additional languages include:

• Acholi
• Arabic
• Bosnian
• Burmese
• Chinese (Simplified)
• Chinese (Traditional)
• Dutch
• English (UK)
• Finnish
• French
• German
• Greek
• Hatian Creole
• Hebrew
• Hindi
• Hmong
• Indonesian
• Italian
• Japanese
• Khmer
• Korean
• Norwegian
• Polish
• Portuguese
• Russian
• Serbian
• Slovencina
• Somali
• Spanish
• Swedish
• Tamil
• Thai
• Turkish
• Urdu
• Vietnamese

Define a Dedicated Translator

To add a language, you will first need to add a Translator. These translators will have two roles:

1. Set-up: They will translate standard Interest Area Categories and Topics, as well as non-standard form messages in SoGoConnect.
2. Dialogue Support: When a Dialogue is received in the translator’s designated language(s), they will be notified via email and are added to the Dialogue in order to improve or refine the automatic translation of the Customer’s feedback.

Add a Translator

1. Go to Settings, then select Translators located under the Languages section of the left panel.
2. Select the desired language from the drop-down menu in the Language column.
3. From the Translator column, select an existing User who will serve as the Translator for all Dialogues received in this language.
4. Repeat these steps to activate additional languages or to assign additional Users as Translators for the previously selected language.
5. Save your changes by selecting the Save button found in the top right-hand corner of the page.

Remove a Translator

1. Go to Settings, then select Translators located under the Languages section of the left panel.
2. Click the X to the right of any Translator to remove them.
3. Save your changes by selecting the Save button found in the top right-hand corner of the page.

Translate Content
Now that you’ve added the languages and assigned translators, you should now begin the process of translating the various messages that the customers will read. These include the Landing Page welcome message, the Interest Area categories and topics, any form introduction messages, and alerts. Content translations can be added by System Administrators or by Translators.

Translate Interest Areas Categories and Interest Areas

1. Go to Settings, then select Translate Interest Areas located under the Languages section of the left panel.
2. Choose Language in which you want to translate the Interest Areas from the Select Language drop-down menu on the top bar.
3. All Interest Area Categories and Interest Areas within the account are shown on the page, along with their translations.
4. Save your changes by selecting the Save button found in the top right-hand corner of the page.

Translate Landing Pages and Account Default Form Messages

1. From the Settings panel, select Translate Form Messages (listed under Languages).
2. Select Landing Pages.
3. Select Landing Page as the choice and then select the page and language in which you are translating for.
4. Translation for messages for the Landing Page will appear with the original message in English is shown below.
5. Click “Copy translation to another Landing page” located below the search bar to copy the same translated form messages to multiple landing pages/interest areas.
6. Save your changes by selecting the Save button found in the top right-hand corner of the page.

Translate Interest Area Form Messages

1. From the Settings panel, select Translate Form Messages (listed under Languages).
2. Select the Interest Area option and then choose the language in which you are translating for.
3. Create an Introduction Message that shows up at the top of an Interest Area page by typing in translated text.
4. Click “Copy translation to another Interest Area” to select which other Interest Areas you want to apply this to.
5. Translate Thank You Messages that appear on screen after a Dialogue is submitted.
6. Click “Copy translation to another Interest Area” to select which other Interest Areas you want to apply this to.
7. Please note that there are two possible thank you messages:
   • Public Customers – customers who have left their contact information and can receive responses.
   • Anonymous Customers – customers who did not leave their contact information and cannot receive responses.
8. Translate Thank you Emails that are received by customers who entered an email address after submitting a Dialogue.
9. Click “Copy translation to another interest area” to select which other interest areas you want to apply this to.
10. Save your changes by selecting the Save button found in the top right-hand corner of the page.