- Getting Started!
- Building EX Surveys
- EX Metrics
- EX Dashboard
- EX Dashboard Settings
- Analyze your drivers
- Good to know
- Getting Started!
- Why Sogolytics
- Getting Started with Sogolytics
- Tour
- Home
- Verify My Account
- Account Creation
- Introduction to Packages
- Mobile App
- Design
- Introduction to Project Design
- Project Types
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- Question Types
- Question Types
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- Introduction to Simple Question Types
- Introduction to Grid Questions
- Horizontal Radio Button
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- Text Box
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- Demographic
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- Symbol Rating Scale
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- Ranking
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- Multiple Text Box
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- Getting Started!
- Building CX Surveys
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- Good to know
- Getting Started
- Account Set-up
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- Getting Started!
- Assessment Question types
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- Introduction to Poll
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- Project Style
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- Account Settings
- Good to Know
Dialogues can be assigned a Priority, so you know how fast your team needs to act. Let’s go over what each Priority in SoGoConnect represents.
Critical: This means something very bad has happened and all resources and attention need to be given to resolve this issue. If you categorize a Dialogue as “Critical,” you’ll be asked to make sure it’s a Critical Dialogue with a pop-up where you can also include a Critical Alert Group that can be notified with a message too.
P1 (Urgent): This means it must have immediate action and a swift resolution.
P2 (Normal): This means that the Dialogue raised should be resolved and addressed within a reasonable time frame.
P3 (Low): This means it’s an extremely low priority that should get resources once all of the P2 and P1 Dialogues have been resolved.
You can change the priority of a Dialogue when you go to that Dialogue’s page. You’ll find the priority dropdown under “Dialogue Details.”