- Getting Started!
- Building EX Surveys
- EX Metrics
- EX Dashboard
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- Analyze your drivers
- Good to know
- Getting Started!
- Why Sogolytics
- Getting Started with Sogolytics
- Tour
- Home
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- Introduction to Packages
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- Introduction to Project Design
- Project Types
- Create a Project
- Question Types
- Question Types
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- Mobile Friendly Questions
- Edit a Question
- Introduction to Simple Question Types
- Introduction to Grid Questions
- Horizontal Radio Button
- Descriptive Text
- Text Box
- Radio Button (Single-Select)
- Drop Down
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- Demographic
- Rating Scale
- Symbol Rating Scale
- Like/Dislike
- Ranking
- Date
- Image Choice
- Net Promoter Score (NPS)
- Multiple Text Box
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- Rating Radio Grid
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- Rating Scale Grid
- Matrix Grid
- Advanced Questions and Elements
- Page Break
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- Rating Radio Button
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- Getting Started!
- Building CX Surveys
- CX Metrics
- CX Dashboard
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- Analyze your drivers
- Good to know
- Getting Started
- Account Set-up
- Account Administration
- Introduction to Account Administration
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- Getting Started!
- Assessment Question types
- Score and more
- Quiz participation
- Get Results
- Introduction to Poll
- Build your Poll
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- Build Project
- Project Style
- Launch Project
- Analyze Project
- Account Settings
- Good to Know
The Rating Scale question type asks a participant to choose a certain value along a continuum, such as level of agreement or satisfaction.
To add a Rating Scale question to your project, drag and drop the question type from the panel on the left to the correct spot on the right.
Choose to add labels at anchor points or at every level, as needed. The labels for the end (anchor) points will always be shown to your participants, and the center label will be shown if the scale includes an odd number of points. In reports, this question type yields both frequency (How many people chose ‘Very Satisfied’?) and an overall average weighted score (On a 5 point scale, participants gave us a 3.7.).
Rating Scale questions include the following display options:
- Scale Rating
- Smiley Rating
- Set Values
- Between 0-11 for scale rating
- Between 1-5 for smiley rating
- Show N/A Option for Scale Rating
- Show scale in reverse order
- Show participant rating field, along with validation message customization for Scale Rating
- Select your preferred smiley appearance from the diverse range of options in our emoji palette. Once you’ve chosen the Smiley Rating display format, simply click on “Customize Smiley Style” and select the style that appeals to you the most.
Within this question type, the following options are available:
- Mandatory Response: Require participants to respond to a critical question.
- Encouraged Response: Nudge participants who skip a question to reconsider by displaying a customized request message.
- Question Hint: Add extra information that can help provide clarification for participants.
- Data Population: Pre-fill the response during distribution or post-fill after participation.
- Add Media: Add an accompanying image, video, or audio file.