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                • Getting Started!
                  • Building CX Surveys
                  • CX Metrics
                    • CX Dashboard
                      • CX Dashboard Settings
                        • Analyze your drivers
                          • Good to know
                            • Getting Started!
                              • Assessment Question types
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                                    Home Design Question Types> Drop Down

                                    Drop Down

                                    The single-select Drop Down question type is ideal when you have a long list of predictable answers, like country names displayed in alphabetical order. This compact question type saves space on your page and gives you clear frequency totals. If you have 10 or more answer options your participants can search for answer options in the list.

                                    To add a Drop Down question to your survey, drag and drop the question type from the panel on the left to the correct spot on the right.

                                    If it’s possible that participants might want to select an answer that’s not displayed, you may choose to add an ‘Other’ response and even edit the name of this field. Participants who select ‘Other’ will be shown a text field, which can be modified to your preferred width.

                                    Within this question type, the following options are available:

                                    • Mandatory Response: Require participants to respond to a critical question.
                                    • Encouraged Response: Nudge participants who skip a question to reconsider by displaying a customized request message.
                                    • Question Hint: Add extra information that can help provide clarification for participants.
                                    • Rearrange Answers: Drag and drop answer options into your preferred order.
                                    • Answer Sequence: Choose to rotate, randomize, or display answer options as entered.
                                    • Data Population: Pre-fill the response during distribution or post-fill after participation.
                                    • Add Media: Add an accompanying image, video, or audio file.
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