EX Dashboard: Journey Map

Measuring employee experience requires a holistic understanding of each employee’s interactions with your organization. Mapping the employee journey can help you to develop a better understanding of how well you’re serving employees at each stage.

As you build out this map, you’ll define each stage and sub-stage and assign Tags to indicate the important people and processes involved. In turn, these stages and Tags will make it easier to analyze performance and key variables impacting overall EX.

Creating a employee journey is strongly recommended. You may also choose to create multiple employee journey maps to help track the experiences of different groups of employees.

Navigate to

• Start from Scratch
• Use a Blueprint
• Copy a Journey

Follow the instructions below to create your Customer Journey:

1. Choose to start from one of two locations:
   • On the EX Dashboard, click on the Customer Journey tab.
     
   • While working on another Customer Journey, click on the Create Customer Journey button on the top left.
     
2. Choose your starting point. You have the following options:

   1. Create from Scratch

      If you already have a strong understanding of the journey stages, consider starting from a blank slate.
      

   2. Use a Blueprint:

      If you’re looking for research-backed inspiration, you may review or copy a employee journey blueprint directly into your account to customize further.

   3. Copy a Customer Journey:

      If you’d like to create a new journey map similar to one you’ve already designed, making a copy is a great timesaver.
      

   4. Once you’ve chosen your method, make the Journey your own:
      1. Name your Journey.
      2. Add a short description.
      3. Click Save to start customizing.