Dialogue Details

You can access the Dialogue Details when you select a specific Dialogue. On the left side of the Dialogue content, you’ll see a column with the Customer Information, and right below it, Dialogue Details.

You’ll see four specific options under “Dialogue Details:” Priority, Status, Dialogue Type, and Entry Point. Here’s a quick overview of each section.

Priority

This dropdown will allow you to see or alter the Priority of this Dialogue. You can learn more about Dialogue Priority here.

Status

This is where you can see how the Dialogue is progressing. You can change the Status of a Dialogue by clicking on the dropdown. If you want to learn more about what each Dialogue Status means, you can find that information here.

Dialogue Type

This is where you can see if the Dialogue is a Comment, Question, Concern, or Suggestion. If you need to, you can also change the Dialogue Type by selecting an option from the dropdown. If you want to learn more about Dialogue Types, you can find that information here.

Entry Point

This is where you can see where each specific Dialogue originated from. If it’s from your website and/or Landing page, the only option that will appear is “Organization Website.” If the Dialogue came from a Recorder, you can see if it was a Personal Observation, In-person Meeting, Phone Call/Voicemail, Letter, or Other.