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Sogolytics provides you with the best in class support service available 24/7. Based on your package type the following type of support options will be available to you:
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| Email Support (24/7)iSogolytics offers 24/7 rapid-response email support. | |||||
| User ForumsiWe provide a forum where users can interact with each other as well as the Sogolytics team. | |||||
| Sogolytics Help and ResourcesiSogolytics’s Help and Resources features all our Support channels including training videos, user guide, email support, and FAQs. | |||||
| Email-based Support SLAiEmail support as needed, with guaranteed response times in paid packages. | within 12 hours | within 12 hours | within 2 hours | within 1 hour | |
| Live Chat with Sogolytics ExpertsiGet answers instantly using Live Chat on our website. | |||||
| Product Support Within PlatformiSubmit support requests from within your own account, capturing important details for improved service. | |||||
| Survey developmentiWe’ll build a survey of up to 25 questions to meet your needs. | $350/survey | $350/survey | $350/survey | $350/survey | |
| Priority Email SupportiJump in the front of the line for faster response from Customer Support. | |||||
| Dedicated 1-on-1 Phone SupportiSchedule a quick call to address any questions. | |||||
| Phone-based supportiSupport is just a phone call away. | |||||
| Instructor-led trainingiCustomized sessions with our experts let you make the most of the platform. | 1 session | ||||
| Phone-based onboardingiMake the most of your account from the beginning with a personalized introduction. | |||||
| Custom trainingiLet us help you and your team maximize the platform’s features and functions to meet your needs. | |||||
| Expedited fixesiRest assured — you’ll be online and in business all along the way. |
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