Freeze Account

To ensure access to only the required Plus, Pro and Premium features after you have completed your survey project, you may choose to freeze your Sogolytics account at a minimal annual fee and retain all your data. To freeze your account, send your request – including your User ID – to support1@sogolytics.com .

Below are the freeze options we offer for each package:

Design Plus

Freezing to this state allows you to do everything except send new invitations and receive new responses. Depending on your current package, you will be able to run reports, export, import and even design new surveys for your next project. When you are ready to resume your account, you may restore it.

• Design Plus for Plus account: $29 per annum
• Design Plus for Pro account: $96 per annum
• Design Plus for Premium account: $238 per annum

Reports Plus

If you wish to access the data in your account for generating reports and exporting it for offline analysis, you may choose the report state. Pay a minimal fee to keep your account in this state to just run reports and export data.

• Reports Plus for Plus account: $14 per annum
• Reports Plus for Pro account: $48 per annum
• Reports Plus for Premium account: $119 per annum

Deep Freeze

If you would like to retain your data and the existing plan and resume sometime in the future, you may choose the hibernate state. Your data will be safe with us and you can come back anytime and reactivate your account.

• Deep Freeze for Plus account: $6 per annum
• Deep Freeze for Pro account: $19 per annum
• Deep Freeze for Premium account: $48 per annum

Once you submit a freeze request, you will be able to use all features until the end of your current billing cycle, after which the new freeze state will be activated. The state you select will be visible in the header section of your account.