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Looking for help with the Sogolytics platform? You’ve come to the right place!
Our User Guide is full of tutorials and best practices to move you forward.

Video library

Welcome to Sogolytics!

Hello, visual learners! Whether you prefer a walkthrough or a how-to, our fully stocked Video Library has something for you! There’s always something new brewing here, so subscribe to keep up. 😉

design
How to Create a Survey Project
1:57
distribution
How to Launch a Survey Project
2:20
reports
How to Run a Survey Report
2:53
data
How to Manage Survey Data
3:27
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FAQs

Found what you’re looking for?

Our User Guide and Video Library are full of great resources, but we’ve also got great people, too! If there’s anything else we can do to help you, let us know. From fully managed projects and survey design services to live trainings and support channels, we’re here for you!
FAQs

How can I create my first survey project?

There are many ways to get started in creating your first survey project, and you'll be presented with these options when you first log into your account. Within our User Guide, the perfect place to begin is with the How to Create a Project page and video. You might choose to create with AI, use a survey template from our bank, copy a previous survey, or start from scratch. Wherever you choose to begin, we're here to help with any questions you may have. Want a guided tour? Book an onboarding training!

What best practices should I keep in mind when designing a survey project?

Set clear goals for each survey, including a clearly defined purpose and specific audience. Understanding your goal will make it easier to decide which questions are critical and which can be trimmed. A clear view of your audience will help you to connect with them more directly by asking relevant questions and using language they'll understand. Make sure the order of your questions is clear and intentional and work toward a conversational flow. Keep participants engaged with features like logic, data population, and piping, boosting response rates and improving data quality. Book a support call for a review of your specific project and we'll be glad to help ensure you're on the right track!

How can I get more help with my survey project?

You've already found our User Guide, which is a great start! Want more resources? Check out our Video Library. Want to connect with a real person? Our support team is standing by! Chat with us or book a call from within the Help Center in your account, join a live training, or contact us by email. Want more help? Learn more about our services, including survey design and managed survey project options.

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