With Sogolytics, you can optimize experience management to discover what resonates with your patients and staff. It’s an out-of-the-box solution that scales as you do.
Get started quickly and launch surveys within days, or for more robust implementations, your data and systems can be fully automated within weeks.
Keep an eye on the total view to better understand your patients and staff, and then zero in on each touchpoint to provide exceptional care and support.
Tap into the pulse
Innovate the idea of care
Break down internal silos
Reduce stress with seamless integrations, the flexibility to adapt as you learn, and real-time results.
Gather feedback through your patients’ preferred digital channels—email, SMS, chat, and web forms to improve the overall digital patient experience.
Collect the patient feedback you need to comply with the HCAHPS survey with our advanced healthcare survey software.
Automate surveys and simplify delivery. SogoCX integrates with your EHR or CRM system to bring all of your patient experience data together.
Fully HIPAA compliant and ISO 27001 certified, SogoCX safeguards patient health information through strict security standards.
Take a holistic approach to healthcare with a comprehensive suite of solutions to meet your needs. Sogolytics offers a full set of tools to tackle healthcare data collection and experience management.
With SogoCore, you can create forms, polls, and even assessments to audit practices and capture critical feedback. If you are looking for a more comprehensive and focused solution, SogoCX empowers you to home in on client concerns and experiences so that you can deliver value every step of the way, while SogoEX gives you essential insights into employee engagement and customers. To get fast, focused, and action ready reports from our expert researchers, we offer Managed Research featuring fully managed end-to-end insights so you can make data-backed changes with minimal effort and maximum impact.
Want to understand your patient satisfaction or conduct patient risk assessments? Or maybe you’re looking to gather patient feedback on clinic visits or want to delve into patient outcomes. No matter your needs, Sogolytics has a wealth of survey templates to help get you started on any project.
Start from a template in the bank, but it doesn’t have to stop there. Customize it to fit your needs and gather the data to inform smarter decisions. Need some help? We’re only a click away from helping you be successful.
What is patient experience’s role in healthcare?
It’s an integral part of healthcare and the quality of care. Patient experience focuses on the perception of service, care, or facility the patient has, and it’s an important voice to echo through your strategies.
What are ways you can improve patient experience?
There are several ways you can improve patient experience, but the best way is to remember PED—or patients, employees, and data. The voice of the patient has been proven to improve patient satisfaction and patient outcomes. Your staff is crucial to providing excellent service, caring for patients, and promoting positive work environments for their peers. With data, you can delve into what your patients and employees are really telling you for a complete view of where to invest resources.
How does online reputation management affect patient experience?
Your online reputation may be the difference between gaining patients or not. On average, 71% of patients use reviews when deciding on a new doctor. Boosting your online reputation can help you acquire new patients and retain your current ones!
How can patient experience data help my facility assess patient risk?
By analyzing patient experience data, you can identify potential risk areas for your patients and act. This, with clinical data, gives a more comprehensive view of the patient, enabling better risk analysis. What’s great is that doing this can also improve patient satisfaction, safety, practice efficiency, and online reputation!
