KEEP MEMBERS COMMITTED

Reduce churn with proactive
member engagement

Drive long-term loyalty by understanding what members need and delivering personalized experiences that keep them engaged.

Power up your member retention

Loyal, satisfied members stick around – and spread the word! Learn what your members are looking for and inspire brand ambassadors.

start strong

50%
if new gym members quit within the first six months of membership.1

capture value

1.3B$
is the amount Americans spend annually on unused gym memberships.2

grow revenue

5%
increase in member retention can boost profits by 25% to 95%.3

INSPIRE ENTHUSIASM


Outshine the competition by providing outstanding experiences your members won’t stop talking about.

Unlock the benefits of proactive engagement

Leverage real-time feedback and automation to create a seamless member experience, improve retention, and drive long-term loyalty.

Identify Member Experience Drivers

Gain deep insights into what motivates members to stay engaged and take targeted action to enhance satisfaction.

Automate Feedback & Follow-Up

Ensure continuous improvement by setting up seamless, automated surveys and instant alerts for critical feedback.

Personalize Engagement Strategies

Tailor outreach efforts based on member preferences, ensuring meaningful interactions that increase retention.

Predict & Prevent Member Churn

Use sentiment analysis and behavioral trends to proactively address at-risk members before they cancel.

Empower Staff

Read between the lines to better understand what your participants are saying. Identify key engagement drivers, spot concerns, and keep an eye on changing sentiments.

Advanced Reporting

Share data-driven ideas to transform your organization. As the data rolls in, create powerful, professional reports with just a few clicks so that you have the data you need to convince stakeholders of the next best move.

WHERE TO BEGIN?


Transform complex data into clear insights that help you focus your resources where they’ll have the most impact.

CASE STUDY

TCFCR + Sogolytics

The Center For Client Retention (TCFCR) leveraged Sogolytics' advanced features and analytics to gain in-depth insights, enabling them to recommend improvements that directly impacted customer loyalty and retention.

As it turns out, Sogolytics was the answer. 

The seamless integration between Sogolytics and their reporting tools facilitated real-time data analysis, leading to more effective client strategies.

SURVEY TEMPLATES
Expertly designed templates to get you started

Get started quickly with professionally designed survey templates that turn questions into answers.

Customize as you go to ensure your brand goals come through clearly.

Fitness Center Survey
Fitness Center Survey
Customer Retention Survey
Customer Retention Survey
Customer Suggestion Box Form
Customer Suggestion Box Form

See the Sogolytics difference

Take a holistic approach with a comprehensive suite of solutions to meet your needs

Simply measuring NPS just won’t cut it.

Loyalty is great, but you need more than just a single number to make improvements! SogoCX helps you identify the drivers behind your most important metrics so you know where and how to take action.

From dashboards to text analysis, get all the answers you need in one place with the Sogolytics suite of solutions.

Build a systematic approach to member retention.

FAQs

How can Sogolytics help support gym member retention?

What types of surveys are most effective for understanding member needs?

Can Sogolytics integrate with our existing member management systems?

How quickly can we see results after implementing Sogolytics?

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