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Chart a journey
your employees love
Go beyond the noise to identify what your employees are feeling and take action that nurtures a work culture your people love.
By homing in on the nuances of your employee experience every step of the way, right from onboarding to exit, you can create a work culture that really reflects your employees’ needs and expectations. And just like that, you will be nurturing internal brand champions who are truly invested in the success of your organization.
Design meaningful
employee experiences
Extensive Template Bank
Not sure what you need to ask your employees? We’ve got you covered! Simply select the survey template that best matches you needs, and modify it to reflect your organization!
Assured Anonymity
Make it easy for your employees to be honest. With assured anonymity, they can let you know their concerns without fear of repercussions, ensuring you make informed decisions that have a real impact.
Automated Pulse Surveys
Keep a close eye on changing employee sentiments with quick pulse surveys. These can be distributed weekly or fortnightly so you’re always in the loop about changing sentiments and can take early action regarding changing sentiments.
Omnichannel Distribution
Increase your response rate by reaching employees where they are. Ask for feedback across internal chat channels, via email, SMS, or even with a quick pop-up on your website to ensure that the voice of your employees never goes unheard.
Engagement Analytics
Understand what really drives employee engagement and what doesn’t so that you can realign priorities or double down on what matters the most, ensuring that your efforts don’t go in vain.
Segmentation Reports
Don’t just look at the big picture. Dive deeper into the employee experience by segmenting your audience. Spot trends across teams, identify concerns based on locations, and better understand the employee experience at different points of the journey with segmentation reports.
Inspire loyalty
every step of the way
every step of the way
Getlisten
Keep your ear to the ground
Experience gaps can cost your company the best talent. That’s why you need to read between the lines to better understand attrition-risk, identify employee expectations, and deliver experiences that matter. The first step: listen.
act
Identify the root of the problem
Not all problems have a clear cause. That’s why we help you identify data patterns that might’ve otherwise gone unnoticed. Identify patterns that indicate employee disengagement early on so that you can reach out and take action before it’s too late.
INSPIRE
Build an engaging work culture
What compels your employees to stay? Identify and bridge experience gaps, set the right expectations, and ensure a work-culture that is built around your employees to inspire loyalty and retain top talent.
Omnichannel CX
made easy
Your customer just made a purchase – awesome news for you! But was it good for them? Collect instant feedback to understand their experience and take quick action as needed. Plus, capture known details about the purchase to power up your analytics!
Create an invaluable work culture
Ensure your employees feel heard, and create a work culture that evokes loyalty, making it the key differentiator you need.
Visualize the employee journey
Ensure that no moment goes unnoticed by first visualizing the employee journey. In doing so, you will be better able to identify your blind spots and understand employee concerns.
Check in with your employees
Are your employees happy? Check in with them to understand their concerns, set expectations and design experiences tailored to them, aiding growth and balance in equal measure.
Understand and act on concerns
Your employees have the answers. Proactively ask for feedback to better understand productivity roadblocks and make changes that empower action.
What are the benefits of Employee Journey Mapping?
Employee experiences evolve as they move across the employee journey. By mapping every step of the employee journey, you can take a closer look at every moment that matters, fine-tuning each experience to meet the needs of your employees at specific stages.
It also allows you to better understand what works for your employees, identifying their needs and expectations, as well as unveiling experience gaps. This can bolster your retention efforts, improve your recruitment process, and help you nurture a team of loyal employees that are able to deliver results.
FAQs
What is the importance of employee experience?
Your employees are the lifeblood of your company. When you have employees that are committed to doing the bare minimum, your company won’t succeed the way you want it to. Instead, having employees that are invested in the growth of your organization can be the gamechanger you need to stay a step ahead of competition and ensure excellent customer experiences as well. And the best way to achieve this is by creating a company culture centered around your employees. After all, they are your internal customers. Happy employees are not only more productive, but they are also more loyal and often the unofficial brand ambassadors you need. When you are focused on building a happy and healthy work environment, you will notice higher productivity, lesser churn, and increased growth, making it a win-win for both you and your people.
How does employee journey mapping help improve the employee experience?
The best employee experience programs don’t just focus on the highlights, but also pay attention to the nuances. There can be multiple minor experiences across the employee journey that disrupt the employee experience, often leading to experience gaps and building dissatisfaction. By mapping out the employee journey, you will be able to better understand the experiences your employees have, and possibly also identify experiences that might’ve otherwise been overlooked. This allows you to create a holistic employee experience program that is built around your internal customers.
What are the benefits of having a good employee experience program?
A great employee experience program does a lot more than nurture happy employees. It can boost productivity across the organization, nurture the collaborative spirit amongst employees, build camaraderie, and reduce employee churn. All of this comes together to boost organizational growth, making it one of the best business differentiators in a highly competitive market. This is because a great employee experience program helps you retain your top talent, often identifying dissatisfaction early on and ensuring you can take the necessary steps to address any concerns your employees may have.