Don’t approach employee surveys like they’re just a box to check. Prioritize engagement, regularly collect honest feedback, and leverage insights to improve EX.
Make it automatic
Automated pulse surveys and response tracking increase participation and engagement
Understand the relationship
Surveys across the employee lifecycle provide more meaningful insights and shows trends
Turn real-time feedback
into instant insights
Your customer just made a purchase – but are they satisfied with their experience? Invite fresh feedback with an automated SMS invitation to a beautifully branded survey. As soon as they respond, find out whether they’re good to go – or if follow-up is required to resolve any issues. Real engagement in real time.
SogoEX is an employee experience platform that allows you to collect real, honest feedback that you can use to elevate EX.
Solicit candid employee feedback
Monitor employee sentiment
Use data to inform decisions
employee experience management
Simplified, without sacrificing the bells and whistles, SogoEX helps you build and support an engaged workforce that increases productivity for your business.
Recruiting
Pre-screen potential employees with customized surveys and assessments to find the right people at the right time.
Onboarding
Find out what resonates with new hires and improve the onboarding process with digital employee experience surveys and feedback.
Development
Assess your employees’ knowledge, identify learning gaps, and help develop professional skills using customized assessments, surveys, and quizzes.
Retention
Keep employees engaged, monitor well-being, and help avoid burnout by taking proactive actions to boost retention and improve productivity.
Evaluation
Our complete employee experience platform ensures continuous feedback – performance reviews, 360 employee surveys, and beyond!
Exit interview
There is something to learn at every stage. SogoEX generates exit interview insights to help reduce employee turnover.
What is employee experience platform?
An employee experience platform is a comprehensive software solution that organizations use to monitor, manage, and improve the employee experience. An all-in-one employee experience platform will support every stage of the employee lifecycle, from recruitment and onboarding to yearly performance evaluations and engagement surveys (and, if necessary, exit interviews). An end-to-end platform like SogoEX can be used to engage employees, solicit feedback, and optimize the employee experience at every step of the process—leading to a richer corporate culture, a more productive workforce, and an improved employee retention rate.
Improve retention by regularly connecting with employees and using their feedback to continually improve EX.
Across the employee lifecycle, your employees have the most valuable insights to help you boost productivity, lower attrition rates, and create your ideal corporate culture.
What motivates your employees? What would they change? Hear what they’re saying—and make strategic decisions based on insightful data.
Gather insights at key touchpoints through the employee lifecycle with the employee experience platform that delivers up-to-date results.
Understand and improve employee experience, track trends, and explore sentiment. Learn more, faster, from one of the world’s best employee experience platforms.
While a survey tool can deliver great insights, managing customer experience requires the ability to bring together data from multiple elements of the customer journey. A comprehensive dashboard, customer journey mapping, and analytics that incorporate both operational and perception data from across the customer experience are a few hallmarks of customer experience management platforms.
A flexible CX software solution should enable you to track the metrics that matter most to your organization’s goals. If you’re focused on loyalty, Net Promoter Score (NPS) should be a top priority. Customer Satisfaction Score (CSAT) and Customer Effort Score (CES) are two additional cross-industry CX metrics that deliver insights into the customer experience at key stages of the customer journey.
Customer Experience (CX) is a customer’s perception of your brand across all interactions they’ve had with you, and CX software works to measure and track changes in these perceptions. Customer Relationship Management (CRM) is the practice of building stronger relationships with prospects and clients by centralizing all relevant data. Integrations between CRMs and CX software – like Salesforce and Sogolytics – deliver powerful insights to engage and retain clients and inspire brand ambassadors.
It’s a common misconception that only large enterprises need to worry about customer experience management. After all, if you just have a few customers, you should already know what they think, right? In reality, while personal relationships offer a strong foundation on which to build your business, customer experience management software offer a more sustainable way to expand your capacity while keeping you connected with your customers every step of the way. Who wants better client connections, improved retention, and expanded business growth? Everyone!
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