Report Deprecation – FAQs

As we continue to build and develop our products to improve your experience, we will be updating our reports module. We appreciate your flexibility and understanding as we work to provide you with improved reporting options, and we think you’ll be pleased with the power of our newer reports. Not seeing your question answered below? Please join a report support session, connect with your Account Manager, or reach out to support1@sogolytics.com.

Which reports will be deprecated from the platform?

The Bar Graph, Conditional, and Cross Tab reports will be deprecated from the platform on January 31, 2024, and will no longer be accessible.

Why is this happening?

We are deprecating the mentioned legacy reports to streamline the reporting process and provide our users with a more powerful, all-in-one reporting solution. The features available in these legacy reports are now consolidated into the Omni Report, which offers a comprehensive and engaging report experience.

Does this have any impact on data that I have already collected?

Depreciating these reports will not impact your previously collected data. Your existing data will remain intact; only the reports will be deleted. You can leverage all the data you’ve collected to generate more powerful reports using Omni.

What report should I use instead?

You should consider using the Omni Report as a versatile alternative to the deprecated reports. It covers all their features and offers:

• Data Visualization: Versatile data representation, including graphs, charts, and tables.
• Data Analysis: A broader range of data analysis options for various needs.
• Customization: Extensive report customization.
• Filtering: Precise data selection with a wide range of filters.
• Segmentation: Powerful data analysis with built-in segmentation.

In summary, our Omni Report consolidates and enhances the functionalities of deprecated reports for more flexible and comprehensive data analysis.

To explore how to enhance your reports with the versatility of the Omni Report, click here.

What will happen to the saved reports that I have created using these report types?

Once these reports are deprecated, saved Bar Graph, Conditional, and Cross Tab reports will not appear within the Saved Reports section of your account. We recommend that you download these reports prior to January 31, 2024, to maintain for your reference.

What will happen to the reports that I have emailed/shared?

Once these reports are deprecated, saved Bar Graph, Conditional, and Cross Tab reports will not be accessible through old email links or shareable links. We recommend informing your recipients in advance and providing new links to Omni or other reports to avoid an interruptions in sharing data, as needed.

What will happen to recurring report delivery I have set up using these report types?

Once these reports are deprecated, all future recurring reports created using these report types will be terminated. Data will not be accessible through past emailed report links. We recommend generating an Omni Report that fulfills the same requirements and then setting up recurring deliveries.

On the Thank You Page, I’ve been displaying the Bar Graph option. How will the depreciation of these reports impact this setting?

Within Survey Options in the Design module, the ‘Bar Graph’ display option on the Thank You Page will be replaced with ‘View Results.’ When participants click on ‘View Results’ on the Thank You Page, the Omni Report will be displayed.

On the Thank You Page, I’ve been using a shareable link to a saved report within the URL Redirect. What will happen to this link?

When these report types are deprecated, any links to Bar Graph, Conditional, and Cross Tab reports will become inaccessible and permanently deleted from the platform. In this scenario, anyone who accesses a deleted link will see the message ‘This report no longer exists.’

I’ve been using a shareable link to a saved report within my Rules & Alerts and/or Instant Thanks messages. What now?

When these report types are deprecated, saved Bar Graph, Conditional, and Cross Tab reports will become inaccessible and permanently deleted from the platform. In this scenario, anyone who accesses a deleted link will see the message ‘This report no longer exists.’

We’re here to help!

Please reach out if you have any additional questions.

• Register for a report support session.
• Book a 1:1 support call from within your account.
• Reach out to your Account Manager.
• Email us at support1@sogolytics.com.