79%
clients left a competitor for us
100%
EU Safe Harbor Compliant
Transforming Employee Engagement
Key
Highlights
Highlights
Centralized feedback and data collection across global regions.
Enhanced employee engagement with anonymous surveys and actionable insights.
Streamlined reporting with branded presentations for executive leadership.
The Story
The challenge
Scaling effectively while staying true to vision and values
For over 30 years, Insidesource has been a workplace innovator and premier global furniture service provider, delivering solutions that bring brand and culture to life. However, as the company expanded to 9 global locations, they faced challenges in scaling effectively while staying true to their vision of unleashing human and business potential.
A key business requirement was adopting technologies to become more data-driven. Insidesource lacked centralized feedback mechanisms to connect employees across regions, making it difficult to gather actionable insights and assess alignment with organizational goals. Their previous platform, Qualtrics, proved costly and inefficient, limiting its usability and adoption. At the same time, fostering a thriving feedback culture within the organization became essential to ensuring employee voices were heard and acted upon.
"We had minimal metrics, even though we've been around for over 30 years," shared Senior Manager of Learning and Development Danielle Bollentini. "We needed a platform that was simple yet sophisticated enough to meet our growing needs."
The solution
In 2019, Insidesource adopted Sogolytics to meet their needs for centralized feedback and data-driven decision-making. With Sogolytics, the company streamlined its feedback processes, enabling seamless data collection and segmentation by region, role, and other critical factors. This allowed Insidesource to gain a clearer picture of employee and client experiences across their expanding organization.
Sogolytics’ robust tools such as text analysis, engagement reporting, and dynamic links enhanced the efficiency of feedback analysis. The platform’s branding and PowerPoint export features enabled the team to deliver professional, on-brand reports to executive leadership. Anonymous survey options were particularly effective in fostering a culture of open communication, where employees felt safe sharing honest feedback.
"We use Sogolytics for everything from customer satisfaction surveys to assessing vendor performance in areas like diversity, equity, inclusion, and sustainability. We also measure employee satisfaction on topics ranging from kitchen snacks to all-company meetings,” Bollentini explained. “This year, we’re building an employee engagement survey to assess metrics year over year."
The flexibility of the Sogolytics platform has allowed the Insidesource team to utilize it for many purposes, as well as to evolve and adjust questions and projects as the team continually evaluates successes and improvement opportunities.
The result
Since implementing Sogolytics, Insidesource has achieved transformative results. Employee engagement has significantly increased, with record participation rates in surveys following company-wide meetings. This improvement stems from leadership’s visible commitment to acting on feedback, which has strengthened trust and engagement across the workforce.
Additionally, insights from segmented feedback have enabled Insidesource to maintain a consistent employee experience across regions while embracing local nuances. This alignment with their core values has helped them scale effectively and retain their unique culture. The act of gathering feedback, sharing data transparently, and acting on insights has proven to be a powerful trust-building activity within the organization.
“We’ve learned that people have a lot to share when given the opportunity, but it’s equally important to show how the data will be used and to act on it. If the data isn’t shared with those who need to hear it and acted upon by those who can lead change, then what’s the point?” Bollentini reflected. “Sogolytics’ tools have empowered us to engage employees meaningfully and align our operations with our values. It’s been a game-changer.”
Sogolytics’ tools have empowered us to engage employees meaningfully and align our operations with our values. It’s been a game-changer.
About Insidesource
Insidesource is a workplace innovator and premiere global furniture service provider that has been transforming how and where people work for over 30 years. Propelled by their vision to unleash human and business potential, they bring brand and culture to life through workplace solutions including in-house product development, styling and accessories, responsible sourcing, acoustic products, architectural solutions, and workplace strategy. With 9 global locations, they are uniquely positioned to help clients expand in every market, from a single office to a global portfolio, delivering curated solutions each time.
Explore other case studies
Join the strongest brands on the planet.