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Showing results for : voice of the customer
Customer Experience
Top CX Trends that Emerged in 2023
What would you consider your top priority when it comes to retaining customers and increasing c...
Ruma Malia
December 18, 2023 | 5 MIN READ
Customer Experience
Unleashing the Power of Customer-Centric Strategies
Things just aren’t what they used to be.Change itself isn't a bad thing, but the new digi...
LeTeisha Newton
December 11, 2023 | 6 MIN READ
About Sogolytics
Best Practices
Customer Experience
Building a Better VoC Program
"We hear you." "We're listening." "We get you."Marketing departments have churned out so ma...
Patrick Grieve
April 19, 2023 | 5 MIN READ
Best Practices
Customer Experience
General
8 Useful CX Metrics to Inform Your Strategy
Having a dedicated CX strategy is important for any company in a market that prioritizes experi...
LeTeisha Newton
June 3, 2022 | 9 MIN READ
Customer Experience
VoC and ROI: How can Voice of the Customer impact revenue?
Henry Ford famously (or infamously) said car buyers could have any color they wanted as long as...
Gordon Polovin
May 5, 2021 | 9 MIN READ
