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Best Practices
Customer Experience
2024’s Customer Service Experience: Evolving for Lasting Connections
Forget everything about the “sell me this pen” model. Today, sales is more about building m...
Kashyap Vyas
October 9, 2024 | 11 MIN READ
Customer Experience
Sustainability: The CX Frontier That You Need to Win Now
If you are a Gen Z-focused business, you already know that customer experience is the heart of ...
Ruma Malia
September 11, 2024 | 8 MIN READ
Employee Engagement
Professional Development
Technology
Critical Thinking in The Age of AI: Loss, Risk, and Protecting EX
Operations Manager Pia has three to five tabs of generative AI tools open on her laptop at any ...
Ruma Malia
April 25, 2024 | 5 MIN READ
About Sogolytics
General
Quotes About Service to Inspire & Motivate Action
Whether you're gearing up for the National Day of Service celebrated on Martin Luther King, Jr....
Melissa Krut
January 8, 2024 | 4 MIN READ
About Sogolytics
Welcome to Sogolytics!
Rebranding is demanding, and not just because it's a cool rhyme. If you want to change things u...
Melissa Krut
August 21, 2022 | 5 MIN READ
Employee Engagement
What does a people-first culture really look like?
Touting a people-first culture can sound silly on its surface. What else are you going to have?...
Jenn Goddu
March 15, 2024 | 7 MIN READ
Customer Experience
General
Your Consumers Care About Social Responsibility. Do You?
There was a time when "corporate social responsibility" was seen as just some abstract jargon. ...
Gordon Polovin
March 31, 2022 | 8 MIN READ
About Sogolytics
We Stand With Ukraine
This is a difficult post to write, but its message is critical.While companies, governments...
Melissa Krut
March 18, 2022 | 4 MIN READ
Best Practices
Customer Experience
Think Like a Child: Valuable CX Lessons from Kids’ Museums
Children are notoriously difficult to engage for long periods of time. They’ve got permanentl...
Jake Burgess
March 17, 2022 | 7 MIN READ
Best Practices
Employee Engagement
General
Empathy At Work
Sogolytics · Empathy At WorkWhat's on your mind these days?War and peace, sickness a...
Melissa Krut
May 22, 2023 | 10 MIN READ
