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Customer Experience
Beyond Omnichannel Listening: Keeping Up With Hyper-Engaged Customers
Today's customers have complex expectations. Despite having a wide array of channels on which t...
Ruma Malia
November 27, 2023 | 4 MIN READ
Best Practices
Consulting
Consulting as a Side Hustle
If you’re a working professional who is looking for a side hustle, consulting might be the pe...
Cherie Foo
February 3, 2023 | 7 MIN READ
Best Practices
General
Start a Business: 8 Steps from Start to Launch
So you want to start a business, but you don’t actually know how.In this article, we’ll...
Cherie Foo
April 4, 2023 | 7 MIN READ
Best Practices
K-12/Higher Education
Technology
Enhance Learner Experience with Technology
With all the technology that’s available, students have more opportunities to learn than ever...
Cherie Foo
May 30, 2023 | 6 MIN READ
Best Practices
Customer Experience
Market Research
How to Launch Your App Successfully in 2024
If you build it, they will come -- right?Unsurprisingly, app developers often demonstrate a...
Gordon Polovin
March 28, 2024 | 15 MIN READ
Best Practices
Employee Engagement
Updating Employee Handbooks: Tips & Pitfalls
Employee handbooks take a lot of effort to develop. But you can’t just write one and be done ...
Jenn Goddu
November 16, 2022 | 5 MIN READ
Best Practices
Employee Engagement
How to Develop an Employee Handbook
Employee handbooks cover essential topics for new hires and existing staff and provide a consis...
Jenn Goddu
August 9, 2023 | 5 MIN READ
Real Estate
Airbnb’s Impact on the Rental Landscape
Before Airbnb and Vrbo came about, the rental landscape was drastically different.For one t...
Cherie Foo
November 10, 2022 | 6 MIN READ
Best Practices
Travel and Hospitality
9 Tips to Improve Hotel Guest Experience
One of the most important things that a hotel can do is to provide their guests with a good exp...
Cherie Foo
October 25, 2022 | 6 MIN READ
Employee Engagement
How to Navigate Conflict at Work
As more people return to the office, the potential for workplace conflict rises. If you’re fa...
Jenn Goddu
October 13, 2022 | 7 MIN READ
