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Customer Experience
Do you create delightful experiences for your customers?
In the drive to create delightful experiences and exceed customer expectations, companies begin...
Ann Heatherington
November 18, 2024 | 2 MIN READ
Customer Experience
Ask your customers for real feedback.
Any business with customers is in the "people" business.You can excel in every aspect of ru...
Ann Heatherington
May 6, 2021 | 1 MIN READ
Customer Experience
Discover how your dissatisfied customers really feel before it’s too late.
For every dissatisfied customer who bothers to complain, 26 other customers remain silent.&...
Ann Heatherington
May 6, 2021 | 2 MIN READ
Best Practices
Customer Experience
Employee Engagement
Fall for Fall – What’s Not to Love?
Here in the U.S., it’s officially been Fall for a grand total of 11 days and I can certainly ...
Lauren Franco
November 21, 2023 | 3 MIN READ
Customer Experience
Amazon Prime Day: If You Build It They Will Shop
Prime Day was last week and it was a jungle out there - in fact, an Amazon jungle. Tech g...
Lauren Franco
September 16, 2019 | 3 MIN READ
Customer Experience
Enhancing Client Experience in the Insurance Industry
What do you want to be when you grow up? We’ve all been asked the question, but how many of...
Sogolytics
October 26, 2023 | 3 MIN READ
Customer Experience
Customer Service in the Age of Customer 3.0
We all remember the disturbing 30-second video of a bloodied United Airlines passenger being dr...
Sogolytics
December 2, 2022 | 5 MIN READ
Customer Experience
Are You Happy with Customers’ Perceptions of Your Brand?
To say that 2016 wasn’t the best of years for tech giant Samsung is probably putting it mildl...
Sogolytics
September 17, 2019 | 4 MIN READ
Customer Experience
Build, Measure and Engage with Loyal Customers – It’s Easy
According to Accenture’s 2016 Global Consumer Pulse Survey, 78% of consumers report they are ...
Sogolytics
May 30, 2020 | 4 MIN READ
About Sogolytics
Customer Experience
General
K-12/Higher Education
Professional Development
Be the Listener-in-Chief
New survey technology for market research helps business leaders listen to their customers and ...
Sogolytics
April 11, 2022 | 4 MIN READ
