Best Practices

General

Taking Advantage of Question Display Logic

You don’t want to waste anyone’s time – neither respondents’ nor your own. So why ask p...

Hamid Farooqui

December 5, 2022 | 4 MIN READ

Best Practices

Feature Focus

Filter Your Survey Data for Added Insight

You can learn a lot from the survey data you collect – that’s the point! – but too often,...

Hamid Farooqui

December 5, 2022 | 5 MIN READ

Best Practices

Feature Focus

How To Say “Successful Survey Results” in 28 Languages

We live in a global society, and your company is ready to serve customers worldwide. So why...

Hamid Farooqui

December 5, 2022 | 6 MIN READ

Best Practices

Feature Focus

Keeping Surveys Short – But Not TOO Short

When you design an online survey, there’s a temptation to ask respondents a lot of ques...

Hamid Farooqui

August 23, 2024 | 6 MIN READ

Best Practices

Feature Focus

Tracking Survey Participation – and Nagging Effectively

Once you’ve designed a survey, you need to convince people to respond to the email invi...

Hamid Farooqui

February 24, 2025 | 4 MIN READ

Best Practices

Feature Focus

Cross-Tabulating Survey Data to Increase Your Rate of “Aha!” and “Oh Wow!”

One powerful way to gain insight from your surveys is to cross-tabulate the data. Doing so lets...

Hamid Farooqui

November 19, 2020 | 5 MIN READ

Best Practices

Feature Focus

Using a Matrix Grid in Your Surveys to Elicit Better Responses

One hallmark of outstanding customer service is the speed at which a business responds. If you ...

Hamid Farooqui

August 23, 2024 | 5 MIN READ

Best Practices

Customer Experience

Feature Focus

How to Improve Customer Service Using Sogolytics’s Rules and Alerts Feature

One hallmark of outstanding customer service is the speed at which a business responds. If you ...

Hamid Farooqui

March 28, 2024 | 6 MIN READ

Best Practices

Feature Focus

How Data Pre-Population Can Improve Your Surveys

Most of the time, conducting a survey is a fairly standard process: You assemble a set of q...

Hamid Farooqui

June 29, 2020 | 7 MIN READ

Best Practices

General

When to Make a Survey Anonymous

You sincerely want to know what people think, or you wouldn’t take the time to create a s...

Hamid Farooqui

December 2, 2022 | 2 MIN READ