Best Practices

General

May the Fourth Be With You

Happy Star Wars Day! In recognition of May 4, we thought we’d share how Star Wars would be ra...

Lauren Franco

September 24, 2019 | 4 MIN READ

Customer Experience

Customer Service in the Age of Customer 3.0

We all remember the disturbing 30-second video of a bloodied United Airlines passenger being dr...

Sogolytics

December 2, 2022 | 5 MIN READ

Customer Experience

Are You Happy with Customers’ Perceptions of Your Brand?

To say that 2016 wasn’t the best of years for tech giant Samsung is probably putting it mildl...

Sogolytics

September 17, 2019 | 4 MIN READ

Customer Experience

How to Maximize the Power of Your Customer Data

Given that consumer data powers the ability to create personalized experiences, capturing exten...

Sogolytics

June 5, 2020 | 4 MIN READ

Financial Services

The Dodd-Frank Disconnect – The Price of Regulations on Community Banks

The Dodd-Frank regulations—enacted in response to the collapse of Lehman Brothers and the oth...

Sogolytics

September 24, 2019 | 4 MIN READ

Financial Services

Technology

Community Banks Forced to Re-evaluate Technology’s Role in Serving Customers

During the 2016 FDIC Community Banking Conference, Strategies for Long-Term Success, a communit...

Sogolytics

May 30, 2023 | 5 MIN READ

Customer Experience

From Hindsight to Foresight with Real-Time Customer Data

Recently, a Tesla owner unable to find a spot at a local charging station tweeted about fellow ...

Sogolytics

June 11, 2020 | 4 MIN READ

About Sogolytics

General

4 Features You’re Going to Love in Sogolytics’s Spring ’17 Release

We are excited to release our latest edition of Sogolytics and wanted to give you a look at som...

Lauren Franco

May 6, 2021 | 2 MIN READ

Customer Experience

Build, Measure and Engage with Loyal Customers – It’s Easy

According to Accenture’s 2016 Global Consumer Pulse Survey, 78% of consumers report they are ...

Sogolytics

May 30, 2020 | 4 MIN READ

Customer Experience

What Really Drives Customer Churn and How You Can Avoid It

Visionary co-founder and former Apple CEO, Steve Jobs, challenged, “Get closer than ever to y...

Sogolytics

September 25, 2019 | 4 MIN READ