Customer Experience

Listening To Your Dissatisfied Customers While You Still Can

It takes 12 positive experiences to make up for one unresolved negative experience. Customer...

Ann Heatherington

September 24, 2019 | 2 MIN READ

Best Practices

Feature Focus

The Anonymous Survey: The secret to discovering how far your data can take you

Looking for candid feedback and not sure how to get it? Many times employees or customers are r...

Lauren Franco

June 25, 2020 | 2 MIN READ

Customer Experience

How Many Dissatisfied Customers Does It Take…

A typical business hears from 4% of its dissatisfied customers. No business wants to hea...

Ann Heatherington

September 20, 2019 | 2 MIN READ

Best Practices

Feature Focus

A survey for everyone? Yes! Si! Oui!

You’ve put some time and effort into carefully crafting the perfect survey. You’ve written ...

Lauren Franco

June 12, 2020 | 3 MIN READ

Best Practices

Think Outside (and Inside) the Box

We all know you need to ask the right questions, but are you using The Perfect Question Type? I...

Lauren Franco

September 24, 2019 | 4 MIN READ

Best Practices

Feature Focus

How to Improve Your Survey in 3 Foolproof Steps – Part II

So, you’re looking for some quick and easy ways to make a big impact with your survey - thatâ...

Lauren Franco

September 20, 2019 | 3 MIN READ

Best Practices

Customer Experience

How to Improve Your Survey in 3 Foolproof Steps

Last week I broke down how to write some really awesome questions for your survey (check out th...

Lauren Franco

November 4, 2023 | 3 MIN READ

General

Bigger, better, beautiful: Don’t phone it in!

There’s a certain buzz in the air any time Apple, Inc. has a new release - can you feel it? W...

Lauren Franco

September 17, 2019 | 3 MIN READ

Best Practices

5 Steps for Creating the Perfect Customer Survey Questions

Let’s face it: In today’s competitive market, customer experience is the differentiator for...

Lauren Franco

August 23, 2024 | 6 MIN READ

Feature Focus

General

4 Branding Questions to Ask Before Launching Your Survey

Last week we gave you four reasons why you need better branding and examples of how you could i...

Lauren Franco

November 12, 2020 | 3 MIN READ