Customer Experience

How to reduce the time and resources you’re spending to land new customers.

It is 6-7 times more expensive to acquire a new customer than it is to keep a current one. (mor...

Ann Heatherington

May 6, 2021 | 2 MIN READ

Best Practices

The Real Truth About Surveys and Halloween

Throughout October we’ve been writing about Halloween and all of its spooky (and often silly)...

Lauren Franco

November 21, 2023 | 2 MIN READ

Customer Experience

How Sogolytics can help you build a better customer service experience.

News of bad customer service reaches more than twice as many ears as praise for a good service ...

Ann Heatherington

May 6, 2021 | 2 MIN READ

General

Word: To maximize meaning, minimize space

Here’s what I like: Words Did you think there would be more on the list? The fact that...

Melissa Krut

February 24, 2025 | 2 MIN READ

Customer Experience

General

One simple way to get customers to spend more money with your company.

7 in 10 Americans said they were willing to spend more with companies they believe provide exce...

Ann Heatherington

February 8, 2021 | 1 MIN READ

General

3 Things Surveys Have in Common with Halloween

Halloween is right around the corner but you don’t need to cast a magic spell over your s...

Lauren Franco

September 16, 2019 | 3 MIN READ

Customer Experience

How to listen to your customers and provide a better experience right now.

3 in 5 American customers (59%) would try a new brand or company for a better service experienc...

Ann Heatherington

May 27, 2020 | 1 MIN READ

About Sogolytics

General

Sogolytics Tops Online Survey Software Reviews

We are proud to announce that we have been recognized by Capterra as leading the online survey ...

Sogolytics

September 24, 2019 | 1 MIN READ

Best Practices

Customer Experience

Employee Engagement

Fall for Fall – What’s Not to Love?

Here in the U.S., it’s officially been Fall for a grand total of 11 days and I can certainly ...

Lauren Franco

November 21, 2023 | 3 MIN READ

Customer Experience

General

It’s not me, it’s you… #memail

Because of my job, and because I’m a member of modern society, I’m spending more and more t...

Melissa Krut

May 27, 2020 | 4 MIN READ