Best Practices

Build a Better Survey – Part III: Get engaged!

There’s a reason why Instagram is so popular. Pictures are huge! Well, technically, they’re...

Melissa Krut

March 31, 2024 | 2 MIN READ

Customer Experience

How often do you fail to answer customer questions?

According to consumers, customer service agents fail to answer their questions 50% of the time....

Ann Heatherington

November 25, 2024 | 2 MIN READ

Best Practices

Build a Better Survey – Part II: Can I ask you a question?

Have you had this conversation before? Maybe you see the irony, maybe you laugh, or maybe yo...

Lauren Franco

September 17, 2019 | 2 MIN READ

Customer Experience

How do you know if you’re really delivering “superior” customer service?

80% of companies say they deliver "superior" customer service. 8% of people think these same co...

Ann Heatherington

April 15, 2020 | 2 MIN READ

Survey Types

Build A Better Survey – Part I: Proper Planning

It’s no secret that when you work at Sogolytics you have an extraordinary love for data. So i...

Lauren Franco

May 11, 2020 | 2 MIN READ

Best Practices

General

Get Rhythm: The Right Time Isn’t Always Now

“To everything, there is a season, and a time to every purpose.” No matter the source yo...

Melissa Krut

March 31, 2024 | 3 MIN READ

Customer Experience

Ask your customers for real feedback.

Any business with customers is in the "people" business. You can excel in every aspect of ru...

Ann Heatherington

May 6, 2021 | 1 MIN READ

Customer Experience

Discover how your dissatisfied customers really feel before it’s too late.

For every dissatisfied customer who bothers to complain, 26 other customers remain silent. &...

Ann Heatherington

May 6, 2021 | 2 MIN READ

Best Practices

General

Halloween Survey Results: Tricks, Treats, and Response Rates

Are you afraid of the dark? Turns out, more people are afraid of low response rates. ...

Melissa Krut

October 14, 2019 | 3 MIN READ

Best Practices

7 Spooky Ways to Boost Survey Response Rates

Halloween is right around the corner but you don't need a magic spell to guarantee your survey'...

Sogolytics

March 31, 2024 | 1 MIN READ