Best Practices

Order Up: Sequence and Bias

How great is it to be first? First dibs, prime cut, gold medal, world record, corner office -- ...

Melissa Krut

September 24, 2019 | 3 MIN READ

Customer Experience

How are you measuring customer satisfaction?

Many companies focus on measuring customer satisfaction – how satisfied were you with this pr...

Ann Heatherington

February 8, 2021 | 2 MIN READ

Best Practices

Things people shouldn’t say.

“Your son’s hair is too long.” File that under “Things People Shouldn’t Say”. ...

Lauren Franco

May 6, 2021 | 3 MIN READ

Employee Engagement

It’s the most wonderful time of the year… for an employee engagement survey!

If you’re a list-maker like me, you’ve probably noticed your number of ‘to-dos’ is grow...

Lauren Franco

November 12, 2020 | 2 MIN READ

Customer Experience

How do you build customer loyalty?

More than any individual interaction, the customer effort defines overall customer loyalty. If ...

Ann Heatherington

November 25, 2024 | 2 MIN READ

About Sogolytics

General

Collect and Reflect: Our 2017 #FavoriteThings

How’s your year wrapping up? It’s been a pretty big one here. We’ve been pushing and g...

Melissa Krut

September 17, 2019 | 2 MIN READ

Best Practices

Everything you need to build a better survey

Sogolytics is packed with design features and question types, but building a better survey come...

Ann Heatherington

September 20, 2019 | 2 MIN READ

Customer Experience

Do you create delightful experiences for your customers?

In the drive to create delightful experiences and exceed customer expectations, companies begin...

Ann Heatherington

November 18, 2024 | 2 MIN READ

Best Practices

Build a Better Survey – Part IV: Check yourself!

Isn’t it crazy how some people just believe things will work out without them lifting a finge...

Melissa Krut

September 17, 2019 | 3 MIN READ

General

Thanks for the learning (and the likes!)

[caption id="attachment_4030" align="aligncenter" width="300"] This slice is for you.[/caption]...

Melissa Krut

February 24, 2025 | 3 MIN READ