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Employee Engagement
Technology
Talent + Tech: Optimizing Employee Experience
At the start of the year, HR specialist Jack was upbeat. His team had put together a tool-led p...
Ruma Malia
January 23, 2024 | 5 MIN READ
Best Practices
Employee Engagement
Your Most Important Customers? Your Employees
Employee experience has become the term of the moment. Good employee experience is what HR prof...
Disha Sanghvi
March 9, 2023 | 5 MIN READ
Customer Experience
Employee Engagement
The Online Suggestion Box: A Robust Feedback Tool for Customers and Employees
Why is employee and customer feedback important?
A company’s ROI connects closely to retaini...
Gordon Polovin
June 3, 2023 | 7 MIN READ
Customer Experience
Feature Focus
Beyond Surveys: The Age of Proactive Feedback Management
Businesses are scrambling to up their customer experience game. Research constantly emphasizes ...
Disha Sanghvi
March 26, 2021 | 5 MIN READ
Best Practices
Customer Experience
Employee Engagement
Feature Focus
This Just In: Now What? (Raise a Dialogue!)
You collect feedback for a reason. Presumably, you need answers. But what happens when you rece...
Melissa Krut
July 1, 2021 | 4 MIN READ
Customer Experience
Round Out Your CX Program with Closed Loop Feedback Management
What?
Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed ...
Kendall Place
May 6, 2021 | 4 MIN READ
Customer Experience
Feature Focus
Meet SogoConnect: The Basics
Don’t get us wrong – we totally love feedback.What we don’t love, though, is feedback...
Melissa Krut
January 10, 2024 | 4 MIN READ
About Sogolytics
Ticket to the Future: Smarter Feedback Management
Ticketing systems are nothing new. It’s easy to envision pulling a ticket at the deli counter...
Sacha Gragg
October 22, 2020 | 3 MIN READ
Customer Experience
Employee Engagement
Feature Focus
How Closed Is Your Loop (Really)?
If I had a nickel for every time I heard someone mention "closing the loop" or having a "two-wa...
Melissa Krut
October 22, 2020 | 5 MIN READ
