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Showing results for : NPS
About Sogolytics
Feature Focus
This Just In! July Release Highlights
With temperatures rising, it takes a rare dedication to push ahead with just about any effort -...
Melissa Krut
July 28, 2022 | 6 MIN READ
Best Practices
Customer Experience
General
8 Useful CX Metrics to Inform Your Strategy
Having a dedicated CX strategy is important for any company in a market that prioritizes experi...
LeTeisha Newton
June 3, 2022 | 9 MIN READ
Customer Experience
Financial Services
Customer Loyalty in Banking: From Detractors to Promoters in Six Months
Customer loyalty is crucial for any business, but in banking, it’s particularly critical. Wit...
Jason Smith
May 30, 2023 | 4 MIN READ
Customer Experience
Advantages of Conducting Customer Satisfaction Surveys
There's nothing more disruptive to a business than customer churn. Companies worldwide are losi...
Gordon Polovin
December 22, 2021 | 6 MIN READ
Customer Experience
The Detractor Opportunity: How to Win Over Your Critics and Improve Customer Experience
Every business has its detractors. While you can’t demand that they change their mind, you ca...
Disha Sanghvi
June 3, 2023 | 5 MIN READ
Customer Experience
Transactional vs. Relational NPS
Whether Transactional or Relational, Net Promoter Score (NPS) has a massive advantage in the ...
Gordon Polovin
June 7, 2023 | 6 MIN READ
Customer Experience
Financial Services
How to Improve Customer Experience in Banking
The customer journey in the banking market
The minute individuals begin thinking about the ins...
Gordon Polovin
July 1, 2024 | 7 MIN READ
Customer Experience
Employee Engagement
Employee Engagement Can Make or Break Customer Experience
Great weather means it’s prime time for travel, but is the travel industry showing hospitalit...
Samit Rai
May 6, 2021 | 3 MIN READ
Customer Experience
General
One simple way to get customers to spend more money with your company.
7 in 10 Americans said they were willing to spend more with companies they believe provide exce...
Ann Heatherington
February 8, 2021 | 1 MIN READ
Best Practices
Customer Experience
The Benefits of Data Population
I recently placed a phone call to my bank’s support line where I was instantly connected with...
Lauren Franco
September 24, 2019 | 3 MIN READ
