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Showing results for : NPS
Customer Experience
The Ultimate Guide to NPS: Everything You Need to Know
As a growth-focused business leader, you are already invested in tracking plenty of CX metrics....
Ruma Malia
September 11, 2024 | 14 MIN READ
Customer Experience
Survey Types
How to Improve NPS: 10 Tips That Can Make All the Difference
It's Friday afternoon, but Jayne is not feeling the Friday vibes. Instead, she's feeling dread:...
Gordon Polovin
April 25, 2024 | 10 MIN READ
Customer Experience
Financial Services
BankWorld 2024: Our Takeaways
Are we heading into a recession or not?While there's a lot of talk about a "soft landing" f...
Maryo Bruno
January 19, 2024 | 5 MIN READ
Customer Experience
Better Marketing Experiences for Improved CX
Marketing.The start—and stop—of any campaign. The way to the promised land of perfect c...
LeTeisha Newton
December 19, 2023 | 7 MIN READ
Customer Experience
Employee Engagement
AI and EX: The Power Couple Behind Exceptional CX
Gabriel was working on replying to customer complaints and queries, but the workload was simply...
Disha Sanghvi
August 30, 2023 | 7 MIN READ
About Sogolytics
Customer Experience
Survey Types
NPS: Turning Detractors Into Promoters
A month ago, my car was rear-ended while it was parked outside of my house. There was no note, ...
LeTeisha Newton
May 8, 2023 | 3 MIN READ
Best Practices
Customer Experience
Did You Deliver on CX Last Year?
The new year is filled with a rush of excitement, as companies set new targets and plan the pat...
Jake Burgess
January 8, 2024 | 6 MIN READ
Best Practices
Customer Experience
Survey Types
8 Reasons Why NPS and eNPS Matter
Net Promoter Score—known as NPS, or eNPS when it’s applied to employees—is an important m...
LeTeisha Newton
October 12, 2022 | 4 MIN READ
Customer Experience
Survey Types
CX Metrics: How is NPS Calculated?
Could there really be one question to rule them all?As we continue our deeper look at CX me...
LeTeisha Newton
September 9, 2022 | 3 MIN READ
Customer Experience
Buzzword Decoded: What is NPS Really?
The Net Promoter Score (NPS), and its employee counterpart eNPS, is a metric that many business...
LeTeisha Newton
September 2, 2022 | 4 MIN READ
