Search Blogs
Showing results for : Net Promoter Score
Customer Experience
The Detractor Opportunity: How to Win Over Your Critics and Improve Customer Experience
Every business has its detractors. While you can’t demand that they change their mind, you ca...
Disha Sanghvi
June 3, 2023 | 5 MIN READ
Customer Experience
Transactional vs. Relational NPS
Whether Transactional or Relational, Net Promoter Score (NPS) has a massive advantage in the ...
Gordon Polovin
June 7, 2023 | 6 MIN READ
Employee Engagement
What is eNPS, and is it all that important?
eNPS stands for Employee Net Promoter Score, a methodology that has built a reputation for meas...
Gordon Polovin
May 24, 2020 | 8 MIN READ
Customer Experience
3 Customer Experience Metrics and KPIs That Count
We’ve previously discussed the value of customer feedback and talked about why customer onb...
Cherie Foo
July 21, 2023 | 5 MIN READ
Customer Experience
Customer Feedback: How Listening Builds Business
Our team members have plenty to share! Check out this story of the value of customer feedback...
Rob De Leon
May 6, 2021 | 4 MIN READ
Customer Experience
Market Research
Attention Millenials: I just need 223 minutes of your time…
I just need 223 minutes of your time . . . said no marketer ever. But maybe marketers should ...
Ann Heatherington
May 6, 2021 | 2 MIN READ
Customer Experience
How are you measuring customer satisfaction?
Many companies focus on measuring customer satisfaction – how satisfied were you with this pr...
Ann Heatherington
February 8, 2021 | 2 MIN READ
Customer Experience
How Sogolytics can help you build a better customer service experience.
News of bad customer service reaches more than twice as many ears as praise for a good service ...
Ann Heatherington
May 6, 2021 | 2 MIN READ
Customer Experience
How to listen to your customers and provide a better experience right now.
3 in 5 American customers (59%) would try a new brand or company for a better service experienc...
Ann Heatherington
May 27, 2020 | 1 MIN READ
Customer Experience
Listening To Your Dissatisfied Customers While You Still Can
It takes 12 positive experiences to make up for one unresolved negative experience.Customer...
Ann Heatherington
September 24, 2019 | 2 MIN READ
