Customer Experience

Financial Services

Member Retention: The Top Credit Union Priority

Members are the lifeblood of your credit union. That’s why CUs pour so much effort into acqui...

Patrick Grieve

February 21, 2023 | 6 MIN READ

Financial Services

9 Reasons to Love Credit Unions

Why do we love credit unions? On I Love My Credit Union Day, International Credit Union DayÂ...

Melissa Krut

March 28, 2024 | 5 MIN READ

About Sogolytics

Customer Experience

Financial Services

Top 5 Takeaways: 2022 CUNA OME & Tech Councils Conference

You know how sometimes you go on a trip and come back with tons of things to share -- but your ...

Melissa Krut

October 13, 2022 | 5 MIN READ

About Sogolytics

Financial Services

Where Sogolytics is Going: Upcoming Events

For many, Labor Day weekend means the end of travel and summer adventures. For us, it's time to...

Sogolytics

August 9, 2023 | 3 MIN READ

Customer Experience

Buzzword Decoded: What is NPS Really?

The Net Promoter Score (NPS), and its employee counterpart eNPS, is a metric that many business...

LeTeisha Newton

September 2, 2022 | 4 MIN READ

Financial Services

Let’s #CUImagine: Carolinas Credit Union League Annual Meeting

The perfect vacation? Sunshine, blue skies, and plenty of inspiration! The folks organizing the...

Melissa Krut

June 27, 2022 | 4 MIN READ

Financial Services

CrossState Reconnect 2022

What better way to kick off the summer than a trip to the beach? Make it a credit union confere...

Melissa Krut

June 4, 2022 | 2 MIN READ

Best Practices

Customer Experience

Financial Services

Personalization vs. Privacy: How Credit Unions Can Find the Balance

Today, consumers are living in the golden age of personalization. Movie and music streaming ser...

Patrick Grieve

August 9, 2023 | 5 MIN READ

Financial Services

VACUL Ignite 2022: The Common Wealth of Credit Unions

One thing we love about partnering with credit unions is the value they place on providing outs...

Melissa Krut

March 28, 2024 | 3 MIN READ

Customer Experience

Financial Services

Survey Types

Are your credit union members ready for ITMs?

ITMs are often pitched as an alternative to ATMs, but they’re really more of an upgrade, or a...

Patrick Grieve

April 18, 2022 | 6 MIN READ