Customer Experience

General

The Social Spread: Fake News and the Social Media Wildfire

In the age of digital communications, fast content is coming at us from all sides. So while you...

Gordon Polovin

April 12, 2022 | 6 MIN READ

Best Practices

General

Culture and Credulity: Putting Fake News Out of Business

News - fake or genuine - comes at us from all directions, day and night, as part of the digital...

Gordon Polovin

April 7, 2022 | 7 MIN READ

Customer Experience

5 CX Lessons We Can Learn From “Squid Game”

The Korean drama "Squid Game" has taken the world by storm. The nine-episode show has become Ne...

Shrutika Desai

June 8, 2023 | 4 MIN READ

Customer Experience

The Future of New Media Releases in Relation to Movie Theaters and Streaming Services

Movie distribution forever changed at the start of 2021. Besides many theater chains being full...

Adam Spencer

June 3, 2023 | 4 MIN READ

Employee Engagement

Improving Company Culture with Ted Lasso

I often write about company culture and what can be done to improve a company’s culture, but ...

Adam Spencer

August 28, 2021 | 3 MIN READ

Best Practices

Customer Experience

Employee Engagement

Market Research

From TV to CX: Know Your Audience

I’m sure you've heard the cliche of a movie or TV show being referred to as a “love letterâ...

Marie Oliverio

July 24, 2021 | 4 MIN READ

General

How to Identify the Validity of Data-Driven Claims

There's this clip of comedian Bill Burr on Conan talking about how he won’t listen to his fri...

Adam Spencer

July 21, 2023 | 5 MIN READ

Best Practices

General

Tips for Starting a Podcast for your Business

Starting a podcast is easy – really! There are a lot of free resources that you can use to he...

Adam Spencer

July 17, 2023 | 5 MIN READ

General

Six Ways The Coronavirus Lockdown Is Shaping Media Consumption

At the start of 2020, many outlets shared their predictions on media habits in the year ahead. ...

Jake Burgess

January 23, 2025 | 6 MIN READ

General

Survey Types

At Your Service: What Netflix and Assessments Have in Common

With so much streaming going on these days, do you ever wonder how well your streaming service ...

Sacha Gragg

December 23, 2022 | 5 MIN READ