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Employee Engagement
Emotional Intelligence Leadership: 6 Tips
To use the movie trailer phrase, "In a world where..." context is critical. Emotional intellige...
Jenn Goddu
February 15, 2023 | 5 MIN READ
General
Use Your Words: 2020 Holidaze, Revisited
What are you celebrating this year? In a year of "unprecedented" and "unimaginable...
Melissa Krut
March 28, 2024 | 4 MIN READ
Best Practices
Customer Experience
The Benefits of Providing Multilingual Customer Service
Today, more businesses are allocating resources to improve customer experience. And rightly so....
Vincent Sevilla
March 15, 2024 | 11 MIN READ
Employee Engagement
Optimizing employee experience: How does language figure into the picture?
How diverse is America really?
The USA in the 21st century is a cultural hodgepodge that com...
Gordon Polovin
May 29, 2020 | 6 MIN READ
Customer Experience
Multilingual CX: How important is language in delivering the best possible customer experience?
The customer experience (CX) is showing up in the actions and plans of industry captains around...
Gordon Polovin
December 2, 2022 | 8 MIN READ
General
The Language of Uncertainty: Defining Times
Times of uncertainty have an undeniable effect on people’s attitudes, behavior, and their use...
Jake Burgess
May 21, 2020 | 6 MIN READ
General
Crisis Communication: Grace Under Pressure
Not everything is about business. One contributor reflects on the humanity and humility require...
Andrew Cartwright
October 29, 2024 | 6 MIN READ
Customer Experience
General
Market Research
Communicating During Uncertain Times: How Words Help Us Understand
How do you connect with your target audience during these uncertain times? As you craft messagi...
Kathy Edens
July 1, 2021 | 5 MIN READ
Best Practices
General
Know Your Audience: Adopting and Adapting
This piece wraps up a three-part series on the value of audience awareness in improving engagem...
Andrew Cartwright
October 8, 2023 | 6 MIN READ
