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Customer Experience
Travel and Hospitality
The Greener Path to Sustainable Guest Satisfaction
Have you noticed an increasing number of businesses going green? Whether it’s fashion houses ...
Disha Sanghvi
November 18, 2024 | 6 MIN READ
Customer Experience
Travel and Hospitality
3 CX Trends Transforming the Hospitality Industry
The hospitality industry is anything but static. Indeed, the most successful restaurateurs, hot...
Gordon Polovin
November 25, 2024 | 9 MIN READ
Best Practices
Customer Experience
The Staying Power of Hospitality Reviews
Regardless of which industry you work in, reviews are good for business—that much is obvious....
Cherie Foo
November 15, 2022 | 7 MIN READ
Best Practices
Customer Experience
Technology
Travel and Hospitality
How To Use Tech To Delight Your Guests
It’s 2022, and it’s time for hotels to step it up.Gone are the days of making your gues...
Cherie Foo
May 30, 2023 | 8 MIN READ
Best Practices
Travel and Hospitality
6 Hotel Guest Experience Pillars You Must Nail
It’s 2022, and hotel guests are savvier than ever, which also makes them harder than ever to ...
Cherie Foo
November 1, 2022 | 7 MIN READ
Best Practices
Travel and Hospitality
9 Tips to Improve Hotel Guest Experience
One of the most important things that a hotel can do is to provide their guests with a good exp...
Cherie Foo
October 25, 2022 | 6 MIN READ
Best Practices
Customer Experience
Travel and Hospitality
How to Reverse the Decline in Hotel Guest Satisfaction in 2022
For the hotel industry in 2022, it’s a classic case of “good news, bad news.”The good...
Patrick Grieve
July 21, 2023 | 5 MIN READ
Customer Experience
Jet, Set, Go! Customer Experience in Travel and Tourism
Wanderlust is in the air. The world is ready to travel, and with changing travel guidelines in ...
Disha Sanghvi
February 23, 2024 | 5 MIN READ
