Customer Experience

Survey Types

CX Metrics: How is NPS Calculated?

Could there really be one question to rule them all? As we continue our deeper look at CX me...

LeTeisha Newton

September 9, 2022 | 3 MIN READ

Customer Experience

Buzzword Decoded: What is NPS Really?

The Net Promoter Score (NPS), and its employee counterpart eNPS, is a metric that many business...

LeTeisha Newton

September 2, 2022 | 4 MIN READ

Best Practices

Employee Engagement

Technology

Know Better, Do Better: Top 10 Women in Tech

Women aren't new to business—they’ve been fighting for their place since the 18th century a...

LeTeisha Newton

May 30, 2023 | 4 MIN READ

Employee Engagement

6 Reasons You Should Use Storytelling in Employee Engagement

“Once upon a time...” We hear those words and immediately want to settle in for a story. Wh...

Jenn Goddu

December 14, 2022 | 4 MIN READ

Best Practices

Customer Experience

Everything You Need to Know About the CSAT Survey

Everyone is talking about the CSAT survey, and with good reason! The Customer Satisfaction Surv...

LeTeisha Newton

August 22, 2022 | 6 MIN READ

Best Practices

Employee Engagement

10 Tips to Help You Stop Employee Resignations

Ensuring your best people don’t quit is imperative for business. When an employee suddenly de...

Jenn Goddu

August 17, 2022 | 5 MIN READ

Best Practices

Employee Engagement

When an Employee Resigns: 8 Important Steps to Take

When an employee resigns, your first reaction might be surprise. That could be followed by hurt...

Jenn Goddu

August 8, 2022 | 5 MIN READ

Best Practices

Employee Engagement

Avoiding Mixed Messages in the Workplace: It’s a Culture Thing

Poor communication is a fast-track method for resentment, low motivation, mistakes and tension ...

Jenn Goddu

August 1, 2022 | 7 MIN READ

Best Practices

Employee Engagement

General

Healthy Habits that Improve Productivity: Snacktivity Edition

"After a good dinner, one can forgive anybody, even one’s own relatives." - Oscar Wilde F...

Disha Sanghvi

July 27, 2022 | 4 MIN READ

Best Practices

Employee Engagement

K-12/Higher Education

7 Ways to Reward and Incentivize Teachers

Teacher turnover is a serious issue, and one that’s only gotten worse due to the stresses cre...

Patrick Grieve

March 15, 2024 | 6 MIN READ