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Showing results for : empathy
Best Practices
Customer Experience
Employee Engagement
How to Empower Customers to Enhance Service Experiences
In the world of customer support, the challenges faced by service professionals are often overl...
Cherie Foo
November 21, 2023 | 8 MIN READ
Best Practices
Customer Experience
How and When to Apologize to Customers
Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine...
Jenn Goddu
April 6, 2023 | 6 MIN READ
Best Practices
Employee Engagement
Know Better, Do Better: Focus On Diversity
We’ve been focusing on different aspects of corporate social responsibility and the importanc...
LeTeisha Newton
June 16, 2022 | 4 MIN READ
Employee Engagement
Know Better, Do Better: Employees, Consumers, and Getting to Know Your People
As we continue our series on using empathy to lead the way in your corporate social responsibil...
LeTeisha Newton
August 9, 2023 | 5 MIN READ
About Sogolytics
Empathetic Listening for Better Corporate Culture
Corporate culture can determine how employees feel at work, the way they interact, and the way ...
LeTeisha Newton
April 16, 2022 | 5 MIN READ
Employee Engagement
General
Empathy vs. Sympathy: Being (Better) Humans
As we continue thinking of empathy and its place within corporate social responsibility, we wan...
LeTeisha Newton
April 8, 2022 | 6 MIN READ
Employee Engagement
What does a people-first culture really look like?
Touting a people-first culture can sound silly on its surface. What else are you going to have?...
Jenn Goddu
March 15, 2024 | 7 MIN READ
Employee Engagement
General
Know Better, Do Better: Empathy and Corporate Social Responsibility
There are many aspects of corporate social responsibility (CSR), and we're taking the time to e...
LeTeisha Newton
April 1, 2022 | 5 MIN READ
Best Practices
Employee Engagement
General
Empathy At Work
Sogolytics · Empathy At WorkWhat's on your mind these days?War and peace, sickness a...
Melissa Krut
May 22, 2023 | 10 MIN READ
Healthcare
The Patient Experience and Grief
Scenario: Following a routine check-up, a woman's doctor asks how she's dealing with her husba...
LeTeisha Newton
November 24, 2021 | 7 MIN READ
