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Showing results for : emotional intelligence
Customer Experience
Employee Engagement
How HR Leaders Use EQ to Improve CX
Emotional intelligence has gained increasing attention in the field of HR leadership over the p...
Jake Burgess
March 22, 2023 | 5 MIN READ
About Sogolytics
Empathetic Listening for Better Corporate Culture
Corporate culture can determine how employees feel at work, the way they interact, and the way ...
LeTeisha Newton
April 16, 2022 | 5 MIN READ
Best Practices
Employee Engagement
General
Empathy At Work
Sogolytics · Empathy At WorkWhat's on your mind these days?War and peace, sickness a...
Melissa Krut
May 22, 2023 | 10 MIN READ
Customer Experience
3 Ways Emotional Intelligence Can Improve Your Customer Experience
Want to connect better with your customers? Speak to their emotions!This is especially impo...
Disha Sanghvi
March 15, 2024 | 5 MIN READ
Best Practices
Employee Engagement
Make the Most of Your Employees’ Soft Skills
Though I was always proficient in my science and math classes growing up, I’ve never really b...
Andrew Cartwright
June 3, 2023 | 6 MIN READ
Customer Experience
Employee Engagement
Making the Most of Micro-Moments When Everyone’s a Bit Rusty
When I originally wrote this post, I noted that we were at an especially strange point in deali...
Melissa Krut
September 4, 2023 | 7 MIN READ
Employee Engagement
What ‘Having Empathy’ Looks Like for the Companies Doing it Right
“Empathy is being concerned about the human being, not just their output.” - Simon Sinek
...
Jake Burgess
June 8, 2023 | 6 MIN READ
Employee Engagement
General
The Importance of Emotional Intelligence in Leadership Today
Our understanding of emotional intelligence is 30 years old. The question now is, "What is the ...
Jenn Goddu
March 13, 2024 | 10 MIN READ
