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Showing results for : CX
Customer Experience
The Future of New Media Releases in Relation to Movie Theaters and Streaming Services
Movie distribution forever changed at the start of 2021. Besides many theater chains being full...
Adam Spencer
June 3, 2023 | 4 MIN READ
Customer Experience
Market Research
Stratified Random Sampling: A Powerful Marketing Tool
Marketers aiming their brands at large segments need to find a common thread. What I mean is th...
Gordon Polovin
October 7, 2021 | 8 MIN READ
Best Practices
Customer Experience
Employee Engagement
Empathize with Your Audience During the Holiday Season
(Sure, it's only September, but brace yourself!)How many people do you know who can’t wai...
Marie Oliverio
September 29, 2021 | 3 MIN READ
Customer Experience
Market Research
Reasons Not to Listen to Your Customers
In a world where the customer is at the heart of every business strategy, it feels counterintui...
Disha Sanghvi
September 28, 2021 | 4 MIN READ
Best Practices
Customer Experience
Employee Engagement
In Their Own Words: Open-ended Questions for Customer or Employee Experience Feedback
There’s little doubt that the customer experience (CX) and employee experience (EX) connect t...
Gordon Polovin
September 26, 2021 | 7 MIN READ
Customer Experience
Financial Services
Banking on Gen Z: How the Financial Services Industry Must Adapt
Like everything else, the COVID-19 pandemic has changed the banking industry. Along with the ad...
Adam Spencer
September 21, 2021 | 3 MIN READ
Customer Experience
Four Customer Experience Best Practices That Create Brand Engagement
Modern marketing and sales enablement revolve around achieving the best customer experience in ...
Gordon Polovin
September 20, 2021 | 7 MIN READ
Customer Experience
The Importance of Trust in Consumer Behavior
Consumers value trust when selecting the brands they’ll purchase from. Trust may be intangibl...
Jenn Goddu
March 15, 2024 | 5 MIN READ
Customer Experience
What is Customer Experience Management?
Customer experience (CX) is a modern-day marketing focus. It recognizes that keeping your custo...
Gordon Polovin
September 15, 2021 | 7 MIN READ
Customer Experience
Effective Seasonal Marketing: Falling for the PSL Phenomenon
Whenever August comes to an end, the talk in many of my circles centers on one thing: the pumpk...
Adam Spencer
September 9, 2021 | 5 MIN READ
