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Showing results for : CX
Customer Experience
“Get Rich Quick” Method for Understanding Customer Desires
If your company could only allocate budget to one single aspect of sales or marketing, it shoul...
Jake Burgess
February 14, 2022 | 6 MIN READ
Customer Experience
The Pros and Cons of Chatbots in Customer Service
We live in an era where customer support teams are regularly overloaded with requests, but comp...
Jake Burgess
February 10, 2022 | 6 MIN READ
Customer Experience
Weddings, Parties, and Special Events in the COVID-19 Era
With shutdowns and stay-at-home orders hitting the U.S. from all sides, people retreated into t...
Gordon Polovin
February 7, 2022 | 6 MIN READ
Customer Experience
From Fast Food to Fine Dining: The Restaurant Scene in 2022
The COVID-19 pandemic hit the US in early 2020, and aside from the dire health consequences, it...
Gordon Polovin
January 31, 2022 | 7 MIN READ
Customer Experience
Feel the Burn: The Pandemic’s Impact on Health Clubs and Gyms
When the pandemic hit, it put all of us into a state of universal uncertainty. At the center of...
Gordon Polovin
January 31, 2022 | 6 MIN READ
Customer Experience
Financial Services
Customer Loyalty in Banking: From Detractors to Promoters in Six Months
Customer loyalty is crucial for any business, but in banking, it’s particularly critical. Wit...
Jason Smith
May 30, 2023 | 4 MIN READ
Customer Experience
COVID-19 and the Country Club Membership Experience
When COVID-19 hit the USA, it didn't bypass country clubs (alternatively referred to as the "CC...
Gordon Polovin
August 8, 2023 | 8 MIN READ
Customer Experience
Employee Engagement
Using the “Head, Heart, Hands” Model to Embrace Customer Success
It’s well-established that the companies that enjoy the most success over the long-term are t...
Jake Burgess
January 19, 2022 | 5 MIN READ
Best Practices
Customer Experience
Market Research
CX Culture and Your SEO Strategy
Customer experience in modern times cannot escape some online engagement, and in many cases, en...
Gordon Polovin
January 15, 2022 | 6 MIN READ
Customer Experience
Sales Enablement and How It’s Changing B2B Customer Experience (CX)
Traditionally, businesses selling products and services to other businesses (commonly referred ...
Gordon Polovin
January 4, 2022 | 6 MIN READ
