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Showing results for : CX
Best Practices
Customer Experience
Travel and Hospitality
Listening to Traveler Feedback Today is Key to an Airline’s Success Tomorrow
It’s no secret that the aviation industry has been one of the sectors most impacted by the CO...
Natasha Safronova
July 21, 2022 | 4 MIN READ
Best Practices
Healthcare
Four Critical Contributors to Improved Radiology Proficiency: Teleradiology, Patient Relations, Primary Care, and Interventional Image Interpretation
Sub-specialization is a powerful trend driving the radiology profession in 2022. Indeed, univer...
Gordon Polovin
December 2, 2022 | 11 MIN READ
Best Practices
Customer Experience
Travel and Hospitality
How to Reverse the Decline in Hotel Guest Satisfaction in 2022
For the hotel industry in 2022, it’s a classic case of “good news, bad news.”The good...
Patrick Grieve
July 21, 2023 | 5 MIN READ
Best Practices
Customer Experience
Financial Services
3 Keys to Improving the Banking Customer Experience
Once upon a time, where you banked was determined solely by where you lived. Banking customers ...
Patrick Grieve
March 11, 2024 | 5 MIN READ
Best Practices
Customer Experience
Enter the CX Matrix
Most of us remember where we were in life when we came across Neo and the choice Morpheus gave ...
LeTeisha Newton
December 2, 2022 | 4 MIN READ
About Sogolytics
Customer Experience
Customer Experience Software: The Best CX Platforms on the Market Today
Looking for a customer experience software solutions? You're not alone! Customer experience sol...
Gordon Polovin
December 21, 2024 | 13 MIN READ
Best Practices
Customer Experience
Survey Types
When to Initiate a CSAT Survey
We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to...
LeTeisha Newton
August 23, 2024 | 4 MIN READ
Best Practices
Customer Experience
Survey Types
How is CSAT Calculated?
The CSAT score has long been beloved by CX experts, who consider it the best way to get a gener...
LeTeisha Newton
June 18, 2022 | 4 MIN READ
About Sogolytics
Selling a CX Solution Starts with Delivering Exceptional CX: An Interview with Director of Sales Ian Crowley
As we continue meeting people behind the Sogolytics brand, our next conversation is with our Di...
Sogolytics
June 16, 2022 | 5 MIN READ
Customer Experience
Buzzword Decoded: What is CSAT Really?
CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...
LeTeisha Newton
June 10, 2022 | 4 MIN READ
